Complete Payroll: Our Services

Humans are your best resources. They deserve to be supported with modern technology and caring people who know what the heck they're doing. Welcome to Payroll Country!

Solutions for People People

You do what you do because you care about people. Same here. Call us old-fashioned, but we think modern, enterprise HCM technology should be supported by people who really care. That's why you're going to love it in Payroll Country.

Payroll

We've got robust payroll software platforms that can do anything you need. We'll help you choose the right solution and surround you with the additional services and support you need to ensure payroll stays predictable, boring and effective.

Time and Attendance

Effective time and attendance management turns labor cost into a competitive advantage. Complete Payroll offers a variety of software and hardware tools to meet your specific needs for time tracking, scheduling and reporting.

Human Resources

Complete Payroll offers a variety of innovative HR solutions. Offered in 3 packages that provide access to exclusive, industry-leading HR tools and resources, and starting at just a few dollars a month, this is the perfect solution for small and midsize businesses.

HCM Platform

We offer a full-featured HRIS solution that offers a unique combination of employee communication and traditional workforce management enabling managers and employees to access and update their information with ease.

Price isn't the only thing that matters, but it still matters, right?

Complete Workforce Management Tools

Labor Law Posters

Put your labor law poster compliance on autopilot with our automated update service for only $6 a month.

Background Checks

Set up fast, affordable and reliable employment screenings and background checks for your candidates.

Employee Handbooks

Revise your current employee handbook or create a new one altogether with our employee handbook service.

ACA Reporting

We'll file your 1094 and 1095 forms for you to save you time and keep your business compliant with the Affordable Care Act.

CP_Iconography_WorkersCompInsurance_light_crop

Worker's Compensation

You need a worker's comp policy to pay your employees. We can help you shop the best policy for your business.

Payday Advances

Allow your employees to take debt-free advances on their paycheck against their accrued time and wages.

Unemployment Claims

Let our experts fight wrongful claims against you to increase your wins and keep your unemployment premiums down.

Time Clocks

Physical time clocks, mobile apps, web browser punching and biometrics. We've got everything for tracking employee time.

CP_Iconography_NYSSexualHarrassmentCompliance_light_crop

NYS Sexual Harassment Prevention Compliance

How to comply with the new law either on your own or through our customized compliance service.

Employer Guides & Resources

Employee Onboarding

Employee Termination

Payroll Taxes

Background Checks

Employee Handbooks

ACA Compliance

Human Capital Management

Time & Attendance

NYS Minimum Wage & Overtime Salary Threshold

NYS Sexual Harassment Policy

Paying Your First Employee

Managing Remote Employees

Fair Labor Standards Act

Payroll for Restaurants

NYS SHIELD Act

EEO-1 Reports

2020 W-4 Form Update

2020 Federal Exempt Employee Salary Threshold Increases

NYS Safe & Sick Leave Law

You saw that you had a job that needed to be done at your place of business. You publicized the opening, sorted through the applicants, interviewed the top candidates, and finally made an offer. Good news: they accepted it! Now you just need to start getting your new employee up to speed as a valuable part of your business.

Right?

Sure. But before your new hire rolls up their sleeves to tackle their first project, you need to manage their onboarding. Onboarding isn’t the most exciting part of hiring someone. It involves a lot of paperwork, and each form comes with its own quirks and legal requirements.

There are many joys when it comes to managing employees. Termination, however, isn’t on the top of anyone’s list. Regardless of your skill level, employee termination is fraught with negative emotions, disappointment, and a sense of failure. And it can be just as hard on the employees who remain, who often worry about their own job security and find themselves picking up additional responsibilities until a replacement is hired and trained.

When entrepreneurs and small business owners imagine their companies growing, becoming more profitable, and needing the support of more employees, they often think about all of the exciting things that are going to happen with that growth. Building a company culture, increasing profits, and gaining more and more customers--these are some of the most exciting parts of being an entrepreneur. Payroll taxes are not one of the exciting parts.

Employers may choose to run background checks on current and potential employees for a variety of reasons. Background checks may be mandatory for jobs that require a government security clearance, but that's not the only reason they're conducted. Most private employers that run background checks on potential employees before they hire them do so by choice - as a precautionary measure to protect the company against people who are more likely to steal from the company or commit other crimes at the workplace. This resource page is explains everything employers need to know about background checks.

While not required by law, a comprehensive employee handbook is a very important tool that most HR experts agree every company should have. Done well, it can serve as a singular touchstone to which employees can easily refer for guidance, whenever necessary. Done poorly - or worse, not at all - and your company could be left vulnerable to a host of costly legal actions taken by current and former employees. Not to mention, disorder within your company’s ranks. This resource page will give you some important things to consider while you’re writing your company’s employee handbook.

ACA. Affordable Care Act. Obamacare. It’s frequently a hot topic of discussion for political pundits, but for all that everyone seems to have heard of it and have differing views on the matter, there’s little public awareness or understanding of what the ACA actually means for employers.

This leaves businesses—especially smaller ones without robust HR departments—scrambling for information about how to remain in compliance with a complex set of rules that can have a major impact on how businesses operate.

Financial capital is critical for a healthy business, but it’s not very helpful without your organization’s greatest asset, your human capital. But while we’ve developed sophisticated systems for managing our finances, systems that encompass every transaction from the largest to smallest, most businesses have yet to roll out a similar system for the people they employ.

Unified systems for human capital management are now finding a home in more and more companies, as cloud-based technology meets a deeper understanding of the needs of growing organizations. These are some of the basics when it comes to understanding exactly what that means.

When you run a business (or even a small part of a business), you know that there is nothing more precious than time. Time is the difference between a satisfied customer whose products arrived on time and an angry one who is still waiting for their promised goods. Time is the difference between keeping payroll within budget and experiencing runaway overtime costs. And time is the difference between a satisfied workforce that can go home at the end of the day and spend an evening with their families and one that must burn the candle at both ends until there’s nothing left.

As you can imagine, being lackadaisical about timekeeping is not an option if you want to build a healthy business. This guide covers the foundations of timekeeping: how to do it, what tools can assist you, and what pitfalls to avoid.

New York State has recently passed incremental increases to both its minimum wage and overtime salary thresholds - determining whether certain employees will be considered exempt and non-exempt. While these increases are state-wide, when and how much they'll change depends on the size and location of your business. So we've created this quick reference guide to help you understand exactly how and when your business will be impacted by these changes.

Check Out Our Complete Guide to NYS Minimum Wage & Overtime Salary Thresholds

As part of its 2019 budget, New York State has finalized new requirements designed to prevent sexual harassment in the workplace which are among the strictest in the nation. They key components of the law are as follows:

Employers must establish a formal sexual harassment prevention policy and share it with all employees.
The policy must also include and share a complaint form with employees that can be used to file formal sexual harassment complaints.
Employers must also provide mandatory sexual harassment prevention training to all employees on an annual basis.

The policy and complaint form must be adopted and shared with employees by October 9, 2018. The annual training must be in place by October 9, 2019, exactly one year later.

So you want to hire a new employee. Great! There’s a lot that goes into hiring - especially for your first employee. This resource is going to walk you through all the steps you need to take, beginning with the most critical tasks, like making sure your business is properly set up to legally and effectively hire and pay an employee. Following this advice will ensure that you are prepared to start the hiring process and grow your business in exciting ways.

There is no “typical” remote employee. Companies that hire employees to work remotely look different from one to the next. Understanding how to best manage remote employees can be complicated, and it can also come with a pretty steep learning curve.

In this Employer’s Guide, we want to walk you through some important definitions, trends, upsides, and downsides to having a team that includes remote workers.

The Fair Labor Standards Act (FLSA) establishes minimum wage, overtime pay, recordkeeping, and child labor standards affecting full-time and part-time workers in the private sector and in Federal, State, and local governments.

The Wage and Hour Division (WHD) of the U.S. Department of Labor (DOL) administers and enforces the FLSA with respect to private employment, State and local government employment, and Federal employees of the Library of Congress, U.S. Postal Service, Postal Rate Commission, and the Tennessee Valley Authority. The FLSA is enforced by the U.S. Office of Personnel Management for employees of other Executive Branch agencies, and by the U.S. Congress for covered employees of the Legislative Branch.

Special rules apply to State and local government employment involving fire protection and law enforcement activities, volunteer services, and compensatory time off instead of cash overtime pay.

Between cash & credit tips, tip pooling, regular wages and tax compliance payroll for restaurants is quite complex. We know tipped employees want to maximize their tips and restaurant owners and managers want their employees to be happy, while meeting all tax requirements. After all, good employee management starts with good managers.

Check Out Our Complete Guide to Payroll for Restaurants

The act is meant to improve employee and consumer protections against data leaks and cyberattacks by increasing legal requirements placed on employers and corporate entities. The act takes effect on March 21, 2020.

Every year the United States Equal Opportunity Employment Commission mandates employers submit a compliance survey called the EEO-1, which collects employee data regarding race, gender, ethnicity, and job type or level.

The IRS is rolling out a new version of the W-4 Form and requiring employers to use it starting January 1, 2020. This is a comprehensive guide that explains each change and provides instructions for both employers and employees alike.

Effective January 1, 2020, the salary threshold for exempt employees is increasing from $455/week to $684/week. The DOL expects this to affect 1.4 million workers nationwide. This is a guide for employers to make sense of the update and their options.

The New York State Safe and Sick Leave Law (NYSSL) mandates that employers provide paid sick leave to employees. The new obligation is separate and distinct from the Quarantine Leave Law enacted in response to COVID-19.

This page breaks down the employer- and employee-related details of the law in its simplest terms.

Check Our Our Guide to NYS Safe & Sick Leave

Next-Level Support for Payroll & HR Pros

Resource Library

A robust library of guides, kits and tools designed to educate and support anyone responsible for payroll, HR or managing a workforce of people.

Demo Video Library

Filter by software platform or use the search function to find a video that teaches you anything you'll need to know on any one of our advances software platforms.

Blog Articles

We're constantly publishing articles about payroll, HR, labor law updates or anything related to running your business and managing a workforce of people.

Employer Forms

Browse our complete list of state and federal new hire forms and tax withholding certificates, always updated and available for immediate download.

Email Newsletter

Our best and most relevant content and delivered right to your inbox twice a month. Have timely labor law updates and industry best practices come to you.

Remote Support

Clients can jump right in our dynamic video conferencing portal to be trained on how to use our various payroll and HR software platforms.

Contact Us

If your payroll and HR situation is anything less than perfect, you owe it to yourself to explore other options. Complete the form to request a software demo, price quote or simply learn more about how Complete Payroll can help.

I have been working with Lacy Smart and her team for the last few years. I have been impressed by her responsiveness, accuracy, and high level of providing client satisfaction. She and her team are a wonderful testament to the organization!

Bahar UttamSoderberg Insurance Services Inc
soderberginsurance.com

I have worked with a few different payroll providers during my career. Complete Payroll is absolutely, by far, the most proficient and customer service-oriented provider I have been privileged to work with. Lindsay Ezard goes above and beyond to assist me with any question I may have. Thank You Lindsay!

Bonnie DeneefNuttall Golf Cars Inc
tore.com

We were referred to Complete Payroll years ago by a board member and haven't looked back since. When I first started working with them, I knew nothing about payroll. My first rep Lacey, and now JoAnn, are great to work with. Working with Complete Payroll has just been a wonderful all-around experience for me.

Cathy PaceFinger Lakes Wrestling Club Inc

Complete Payroll is a great payroll company, and we love Lacey! She always has the answers to my questions without hesitation. There is very little (if any) wait time to get a call back.

Christina WagarDr. Christopher Mozrall

The first suggestion I made after I joined Shear Ego was that if they were not yet using Complete Payroll, they should be. We continue to be impressed and happy with the quality and friendliness of service, and the excellent newsletters and up-to-date information on all things payroll and HR.

Colleen KollShear Ego Salon & Spa
shearego.com

We moved to Complete Payroll about 3 years ago. It was seamless and working with Lacy Smart on Mondays is a breeze.

Debbie KlymkowBoulevard Van City
vancitymobility.com

Complete Payroll fits my budget, I never get bounced around between customer service reps, and it's very easy to enter my payroll. I simply take a photo of my payroll sheet and email it to my rep. There's never a problem! With them, it's business done, and business done right.

Dick EakinsNorco Farms

Complete Payroll Processing provided an easy transition from internal payroll processing. With payroll as their core competency, CP has the expertise to help mitigate errors and ease the burden of annual updates. Comprehensive reporting gives all the details needed and an organization can operate with an added piece of mind knowing that the payroll service is taken care of.

Don CunninghamTown of Bergen NY
bergenny.org

After nearly 10 years, we are receiving the same or better service than when we started. The ability to reach our dedicated customer service representative in a timely manner is huge when there are deadlines in play. Requests for unique reports and integration with our other vendors has been handled without hesitation. We truly feel a partnership with Complete Payroll.

Eileen ReevesCatholic Charities
ccwny.org

I just love Lindsay! She does an awesome job! She is very responsive and I like that she teaches me how to find things rather than just doing it for me.

Emily WyseWyse Properties
wyseproperties.com

We have been with Complete Payroll for quite awhile now and plan on staying. Thanks!

Watch Howard's Testimonial

Howard ClarkeH Clarke Services

Watch Video

We have been well served by Complete Payroll. When we have needed support, it was given both in payroll and other employee matters, like handbooks.

John WorthTown Of Pembroke
townofpembroke.org

We have been using Complete Payroll for over five years and have found them to be responsive, professional, friendly, and cost effective. Customer service is best judged when something goes wrong. Complete Payroll is always there immediately to help fix the issue. Complete Payroll is a payroll partner, not just a payroll service.

Kelly StephensonThe Service Collaborative of WNY, Inc.
www.tscwny.org

I've been very pleased with the service and responsiveness of my CSR, and CP's continued dedication to provide us with all the tools we need to have a successful payroll and HR experience. You are always available when I have a question and always make sure that any problems that arise are worked through to my satisfaction.

Paul CronkFillmore Wesleyan Church
fillmorewesleyan.church

We have been customers for many years. Evolution Software is easy to use but, more importantly, Cindy is an email away and her knowledgeable, efficient, and quick to replies to our questions are appreciated. We're very happy with Complete Payroll.

Teresa JacksonDudley Poultry
dudleypoultry.com

Complete Payroll is always there if we have a problem or need something special! Their response time is AWESOME!

Tina CanaliChemung County SPCA
chemungspca.org

My CSR, Andi Dimmick, is The Bomb! She's always friendly, cheery, and with all her clients, makes me feel like she has carved time out for ME. Her customer service is AWESOME, and the personal touch means so much!

Denni HarbaughIndependent Title Agency, LLC
fasttitles.com

Everyone I talk to at CP is friendly and tries to help. If they don't have a ready answer, that's OK. They take the time to find one. Website is user friendly, too. The actual operation of payroll is dependable and reliable.

Elvira AlettaExplore What's Next
explorewhatsnext.com

Things go quite smoothly and I have a very good rep: Megan!

Peter VarlanMitchell T. Yencer
eyesite-ny.com

Great customer support and service!

Cindy Van BurenHeritage Packaging
heritagepackaging.com

Friendly, answered all my questions, and never felt hurried.

Lisa LyonsAttica Auto Supply Inc

LeeAnn was just wonderful to work with.

Bonnie DeNeefNuttall Warehousing LLC
thegolfcartstore.com

Lee Anne is a wonderful trainer. Concise and clear. A pleasure!!

Jackie AgustaSandvik & Associates Inc
sandvikandassociates.com

The program has met our needs! Actually exceeded them!

Jennifer PaulyThe Lower Niagara River Region Chamber
upwardniagara.com

Great products, great people and no problems!

Sue BuddHinspergers Poly Industries Inc
hinspergers.com

Love working with Complete Payroll, especially with Joann Gaedeke. She is amazing! Very thorough and accurate; takes the pressure from me! Love it!

Gail StoweStowe Potato Sales

Very friendly staff, and you are always on top of the services you offer.

Nancy MillerN&G Broadway Inc

I appreciate updates that Complete Payroll provides. Site is easy to navigate. Our rep, Karla, is so accommodating and friendly. We appreciate her also. So happy we made the switch to Complete Payroll!

Chris SmithGrigg-Lewis Foundation
grigglewis.org

The service that we have received has been EXCELLENT and I can't say enough about Lindsay Ezard's patience and support. Everyone that I have had contact with is professional, knowledgeable, and personable. I have received many calls from your competitors wanting to talk to us but I tell them I am very happy with our service!

Frances SweeneyCPM Golf, LLC
deerfieldcc.com

Great company to work with. Wonderful people; knowledgeable, helpful, and friendly!

Lora MillerTim's Trim Inc
timstrim.com

Customer Service and payroll representatives are excellent!

Helen CunninghamJeffrey Ellis Carl Cabinetmakers Inc.
jeccabinetmakers.com

The program works very well for our company. We like the virtual payroll option and our Account Representative, Ashley, is always very responsive and helpful!

Sally KovatchNothnagle Drilling, Inc
nothnagledrilling.com

For 11+ years, Andrea Dimmick has been our CSR. She is extremely competent, helpful, responsive. Evolution portal, once trained, is easy to use and again, if we ever run into an issue, Andrea walks us right through. I would highly recommend... and have!

Teri PetersLong Pond Pediatrics
longpondpeds.com

Love working with CPP. They have made life so much simpler for me.

Nicole BeginTown Of Pembroke
townofpembroke.org

I have worked with two other payroll companies and Complete Payroll has been the best in payroll custom packages and customer support! The payroll reports are readable with larger font when printed and program is user friendly.

Mary SutterMatrix Machine Specialties Inc
matrixmachinespecialties.com

The customer service is beyond compare!

Laura LaneLivingston County Area Chamber Of Commerce
livingstoncountychamber.com

When I need something, you always help. You're easy to get ahold of; you DON’T put me on hold! I get to email or talk to a real person (Lindsay) and she's always consistent.

Barbie GozelskiLeRoy Country Club

Very friendly staff, and you are always on top of the services you offer!

Nancy MillerN&G Broadway Inc

CPP has resources that consistently monitor payroll regulations at all levels that ensures compliance. This is a great boon for a small business with limited personnel.

Patricia GilbertsonGLG Development Corp.
familyfurnitureperry.com

I have recommended Complete Payroll to my clients for years. You have the best customer service of any payroll company I deal with. I know that mistakes will happen on occasion, but Complete Payroll really works to resolve issues promptly.

Elizabeth BarefootBarefoot Septic & Sewer Inc
barefootseptic.com

We are a Complete Payroll customer and have been very happy with our relationship. We have had no problem referring CPP to our business owner clients.

Kris DussmannCoordinated Plan Inc
coordinatedplan.com

Customer Service is awesome! Love Andrea 😀

Margaret UrlacherPittsford Realty Corp

Our payroll specialist, Ashlee Adams, is extremely knowledgeable, helpful and quick to respond to all questions and concerns. She has alleviated many stressful situations for our company and is a true pleasure to work with! Thank you Ashlee!

Liz MaherDiscovery Schoolhouse LLC
discoveryschoolhouse.info

Friendly employees, lots of resources.

Marybeth SimoneitLaSalle Early Childhood Center Inc
lasalleearlychildhood.com

You have the best employees working for you. They are professional and a delight to work with!

Kathy CassettaCassetta Agency Inc
cassettainsurance.com

Service reps are so helpful and always available. Andrea is the best!

Joe CzernyMercy Flight Inc
www.mercyflight.org/

I love our CSR Megan. She makes my life so easy. I used to be with one of your competitors and the CSR there treated me like a number. Megan treats me like she is part of my team.

Mark LoganFirst Free Methodist Church
northgatefmc.com

Any time I need anything we always have a prompt response from you.

Patty DuganLynn-Ette & Sons Inc
lynnettefarms.com

We are a Complete Payroll customer and have been very happy with our relationship. We have had no problem referring CPP to our business owner clients.

Kris DussmannCoordinated Plan Inc
coordinatedplan.com/

Fantastic service! Friendly helpful staff. Your company was and is the most sourced not only with payroll needs but also with the update and verbal connection with your clients when it came to the COVID-19 PPP. Believe me when I tell you, I had less help from my bank or my Accountant! Thank you!

Debbie BlacklockBlacklock / Eglin Enterprises, Inc.
consaulautocare.com/

My CSR, Ashley is amazing! I know if ever I need help or have an issue she will do everything she can to help me. And whenever Ashley isn't available everyone who has helped me has been great! It is all about the service I receive from CP that makes me recommend you to anyone who needs a payroll service.

Kelly GilliganRochester Rigging & Erectors, Inc.
rochesterrigging.com

Efficient, knowledgeable, User-Friendly!

Kathy LottBlowers Agra Service Inc
blowersagra.com

Payroll Software is easy to use and very helpful customer service reps!

Nancy OlsonPride Mark Homes
pmhomes.com/

Complete Payroll has resources that consistently monitor payroll regulations at all levels that ensures compliance. This is a great boon for a small business with limited personnel.

Patricia GilbertsonGLG Development Corp.
familyfurnitureperry.com/

I always feel confident when I ask them any questions. Answers are very detailed and nothing is left open. Thank you!

Frances SweeneyCPM Golf LLC
deerfieldcc.com/

Our payroll service is prompt and efficient. I very much appreciate the expertise shared with us in regard to all employer responsibilities and regulations.

Jasen MeyersJ. Meyers Contracting LLC

Your customer service support is second to none.

David SmithCorning Meals On Wheels Inc
cmowheels.com

Great service, reports are easy to read with large prints and online service is user friendly.

Mary SutterMatrix Machine Specialties Inc
matrixmachinespecialties.com

We at Barefoot Septic are so grateful we have you for our payroll provider! You are professional, courteous, accurate, timely and on have our backs! Thank you for being so!

Elizabeth BarefootBarefoot Septic & Sewer Inc
barefootseptic.com/

Superior Customer Support! My CSR is Andrea Dimmick and she has gone above and beyond to answer my questions and help me when payroll problems arise.

Cindy VanBurenHeritage Packing
heritagepackaging.com/

Complete payroll is always helpful. We have rarely experienced any issues and if so, they are resolved quickly and effectively. Staff is always kind and courteous.

Roxanne HamForsyth & Forsyth
forsythlawfirm.com

The Town of Pembroke has had a wonderful experience with Complete Payroll. We've been using them since 2013 and would recommend their service.

Nicole BeginTown of Pembroke
townofpembroke.org

Your company scores high in customer service. Lacy Smart is awesome!

Martha AllenCortland County Community Action Program, Inc.
capco.org

Ashlee has been amazing and is there every step of the way, and Jen Strait's service and guidance has been beyond helpful! The team that you have created at CP is such a wonderful asset to any business large or small and I have and will recommend you to other companies moving forward.

Penny JensenLuminated Landscapes Inc
luminatedlandscapes.com

Great customer service. Phone calls are always returned promptly. Always go above and beyond!

Joan KuchColburns A/C & R., Inc.
colburnsacr.com

Complete is helpful and responsive to all our questions and concerns. The polite, friendly specialists are willing to resolve any issues we may have and if they are unable to themselves, they take it to the next level. Thank you!

Christine GravesContinental School of Beauty
continentalschoolofbeauty.edu

The service is great. I am able to process payroll myself online, but when I have questions my rep is always helpful.

Maggie MandryckyR.G. Loewenguth Co. Inc
rglgage.com

Always great service…and when an issue does arise, fast resolution!

Stephanie BurroughsAvon Dental PLLC
www.avondentalny.com

Seamless conversion from my previous payroll provider. Superior customer service. Competitive prices. Kudos! :)

Tara SchaferLiteracy Buffalo Niagara
literacybuffalo.org

Lindsay Ezard is awesome! phenomenal customer service. We left once and realized after just 2 weeks how badly we missed being with payroll country. Never leaving again! 10/10 would recommend

Justin FieldsAmerican Fruit & Vegetable Co
afvnys.com

I have been very happy with the associates that I have worked with over the years!

Ralph MarvinAttica Bus Service, Inc.
atticabus.com

Our customer reps have been very quick to respond to any questions we may have and they are always pleasant and professional.

Roberta CesarPUSH Buffalo, Inc.
pushbuffalo.org

Nimble, inexpensive, very customer focused!

Michelle MattickKarma Culture LLC
drinkkarma.com

Very responsive, easy to use and great reps!

Joseph BeyerFrontier Management Of New York Inc
frontiercommunities.com

They have always been very helpful and they are always friendly. They get right back to me if I have a question. I have been very happy with them! I appreciate all that they do.

Bernice FullerMiddle Falls Contracting LLC

Great customer service and very user friendly!

Kathleen FortunatoBoys & Girls Club Of The Northtowns
bgcnt.org

It's not every day that one has to deal with termination of employment. Having information/checklist, etc., will greatly assist in making sure that the process goes well for all parties involved. Thank you!

James WallaceMercy Flight
mercyflight.org

Complete Payroll has helped me save so much time by everything they offer. It is a service to a non-profit Executive Director who runs and agency and wears many hats, including HR.

Gina Tinker-WilliamsCommunity Dispute Resolution Center
cdrc.org

Where to begin! We have always had the best experiences with everyone we speak to at Complete Payroll. There is not a chance that we would ever change payroll companies; top notch and the most wonderful people. I truly can not say enough positive things about Complete Payroll. We would recommend them to EVERYONE!

Brooke LaValleyGoss Chevrolet
gosschevrolet.com

Our payroll specialist is wonderful! Pamela Granger. Everyone that we have dealt with over the time we have been with CPP have been just the best. We are lucky to have CPP in our corner.

Tammy ElliottJFE Transport LLC

I absolutely love Complete Payroll! I can not say enough good things, honestly. Always quick to solve a problem and very willing to help in any way they can. I have recommended a lot of businesses to them and I am so happy that one of them for sure went with Complete Payroll. Everyone is so very nice no matter what!

Monica JonesGenesee Valley Lawn and Landscape
geneseevalleylandscape.com

Excellent customer service, easy to use, has saved me so much time! The attendance software has been really helpful to our employees who are easily able to monitor their time off, time off requests that they have made, etc. So glad we made the switch!

Ann SellersCharles J Sellers & Co Inc
sellersinsurance.com

Every time we have called in for any reason we have always been taken care of in a timely manner. Reps are very helpful and respectful and go out of their way to help.

Susan St. CyrRJW Services LLC
rjwservicesllc.com

Always good customer service. Very helpful whenever needed. Perfect payroll.

Heidi RiggsCH3 Biosystems
ch3biosystems.com

Never an issue. Always supportive.

Lena RaimondoParkside Fire & Security
parksidefiresecurity.com

Great Staff!

Denise HallettSeneca Lake Resorts
senecalakeresorts.com

Good customer service. Andrea Dimmick is great to work with!

Kathleen FortunatoBoys & Girls Clubs Of The Northtowns
bgcnt.org

Great customer service!

Jackie HoytArts Council For Wyoming County
artswyco.org

For the cost, we love the service, we really love our rep Ashlee, and the fact that the tax team does all the hard lifting for us!

Michelle MattickKarma Culture, LLC
drinkkarma.com

Excellent customer service, always friendly and resolve issues.

Laurie WardMiller Agency of NY, Inc.

Complete Payroll has been so much better than our previous payroll processors. Accurate, responsive, and always available when we contact them.

Alethea SokeroSokero CPA Services, P.C.
sokerocpa.com

Complete Payroll has great customer service and they also provide a lot of resources that other payroll services don't.

Cara CuthbertActive Physical Therapy Solutions PC
activeptsolutions.com

Our Customer Service rep Jennifer Smith is always very knowledgeable & helpful and gets us answers if we need them ASAP. She is a pleasure to work with.

Patti LacovageloFaber Builders Inc
faberbuilders.com

Professional service for a low price. Highly recommend.

Drew PerilliPerilli Physical Therapy PC
advantagephysicaltherapy.org

CPP is the BEST!!!

Renee NesbethTonawanda Valley Federal Credit Union
tvfcubatavia.com

I have nothing but great things to say about Complete Payroll. Our representative Kelsey has been AMAZING and very helpful every time I have had a problem or question. Our employees are paid like they should be and everyone is happy.

Susan St. CyrRJW Services, LLC
rjwservicesllc.com

My rep Jennifer Smith is awesome. She goes above and beyond to be helpful and is always quick to respond to my emails.

Cathleen StevensSPCA in Cattaraugus County, Inc.
spcacattco.org

Andrea Dimmick, our dedicated Rep, is awesome!! She always is there to help me when needed and has a wonderful personality.

Kathleen FortunatoBoys & Girls Clubs Of The Northtowns
bgcnt.org

It's going very well, everyone has been awesome!

Carol ChandlerMcHone Industries
mchoneind.com

Comfortable software program and excellent customer service. Our CSR is amazing.

Tim PynnS M Pynn & Sons Inc
pynnplumbing.com

Generally reliable and accurate. Pleasant customer service rep's!

Barbara LougheedBridal Chateau II LLC
bridalchateauinc.com

The Jewish Home was in a pinch when our long-term payroll clerk was out unexpectedly. Andrea immediately offered her assistance to us and referred us to Greg for our time keeping system access. Both went above and beyond to assist us when we were stressed and up against the normal payroll deadlines. The professionalism and patience offered by both Andrea and Greg were outstanding. Their support for the last two days is beyond measure. I'm grateful that they are on our team at CP!

Shelly YoungsJewish Home Of Central New York Inc
menorahparkofcny.com

Payroll & HR Solutions

PAYROLL

TIMEKEEPING

ADVANCED HR SOFTWARE

HR SUPPORT

Solutions for People People

Payroll

Time and Attendance

Human Resources

HCM Platform

Price isn't the only thing that matters, but it still matters, right?

Complete Workforce Management Tools

Labor Law Posters

Background Checks

Employee Handbooks

ACA Reporting

Worker's Compensation

Payday Advances

Unemployment Claims

Time Clocks

NYS Sexual Harassment Prevention Compliance

Employer Guides & Resources

Employee Onboarding

Employee Termination

Payroll Taxes

Background Checks

Employee Handbooks

ACA Compliance

Human Capital Management

Time & Attendance

NYS Minimum Wage & Overtime Salary Threshold

NYS Sexual Harassment Policy

Paying Your First Employee

Managing Remote Employees

Fair Labor Standards Act

Payroll for Restaurants

NYS SHIELD Act

EEO-1 Reports

2020 W-4 Form Update

2020 Federal Exempt Employee Salary Threshold Increases

NYS Safe & Sick Leave Law

Next-Level Support for Payroll & HR Pros

Resource Library

Demo Video Library

Blog Articles

Employer Forms

Email Newsletter

Remote Support

Contact Us

I have been working with Lacy Smart and her team for the last few years. I have been impressed by her responsiveness, accuracy, and high level of providing client satisfaction. She and her team are a wonderful testament to the organization!

Complete Payroll is a great payroll company, and we love Lacey! She always has the answers to my questions without hesitation. There is very little (if any) wait time to get a call back.

The first suggestion I made after I joined Shear Ego was that if they were not yet using Complete Payroll, they should be. We continue to be impressed and happy with the quality and friendliness of service, and the excellent newsletters and up-to-date information on all things payroll and HR.

We moved to Complete Payroll about 3 years ago. It was seamless and working with Lacy Smart on Mondays is a breeze.

Complete Payroll fits my budget, I never get bounced around between customer service reps, and it's very easy to enter my payroll. I simply take a photo of my payroll sheet and email it to my rep. There's never a problem! With them, it's business done, and business done right.

I just love Lindsay! She does an awesome job! She is very responsive and I like that she teaches me how to find things rather than just doing it for me.

We have been with Complete Payroll for quite awhile now and plan on staying. Thanks!

Watch Howard's Testimonial

We have been well served by Complete Payroll. When we have needed support, it was given both in payroll and other employee matters, like handbooks.

We have been customers for many years. Evolution Software is easy to use but, more importantly, Cindy is an email away and her knowledgeable, efficient, and quick to replies to our questions are appreciated. We're very happy with Complete Payroll.

Complete Payroll is always there if we have a problem or need something special! Their response time is AWESOME!

My CSR, Andi Dimmick, is The Bomb! She's always friendly, cheery, and with all her clients, makes me feel like she has carved time out for ME. Her customer service is AWESOME, and the personal touch means so much!

Everyone I talk to at CP is friendly and tries to help. If they don't have a ready answer, that's OK. They take the time to find one. Website is user friendly, too. The actual operation of payroll is dependable and reliable.

Things go quite smoothly and I have a very good rep: Megan!

Great customer support and service!

Friendly, answered all my questions, and never felt hurried.

LeeAnn was just wonderful to work with.

Lee Anne is a wonderful trainer. Concise and clear. A pleasure!!

The program has met our needs! Actually exceeded them!

Great products, great people and no problems!

Love working with Complete Payroll, especially with Joann Gaedeke. She is amazing! Very thorough and accurate; takes the pressure from me! Love it!

Very friendly staff, and you are always on top of the services you offer.

I appreciate updates that Complete Payroll provides. Site is easy to navigate. Our rep, Karla, is so accommodating and friendly. We appreciate her also. So happy we made the switch to Complete Payroll!

Great company to work with. Wonderful people; knowledgeable, helpful, and friendly!

Customer Service and payroll representatives are excellent!

The program works very well for our company. We like the virtual payroll option and our Account Representative, Ashley, is always very responsive and helpful!

For 11+ years, Andrea Dimmick has been our CSR. She is extremely competent, helpful, responsive. Evolution portal, once trained, is easy to use and again, if we ever run into an issue, Andrea walks us right through. I would highly recommend... and have!

I have worked with two other payroll companies and Complete Payroll has been the best in payroll custom packages and customer support! The payroll reports are readable with larger font when printed and program is user friendly.

The customer service is beyond compare!

When I need something, you always help. You're easy to get ahold of; you DON’T put me on hold! I get to email or talk to a real person (Lindsay) and she's always consistent.

CPP has resources that consistently monitor payroll regulations at all levels that ensures compliance. This is a great boon for a small business with limited personnel.