Employer Guides
An extensive and ever-growing library of super handy employer guides on everything from human resource topics, important Labor Law updates, how to approach payroll for your company's industry, and much more.
Employer Guides
- All
- Payroll
- Human resources
- Timekeeping
- Labor law
- Startups
- Benefits + insurance
- Taxes
- Hiring + onboarding

Year-End Accounting & Payroll Guide
As the year comes to a close, make sure that you are ready to end the year on a high note.

New York Sexual Harassment Prevention Law Compliance Guide
A simple, yet comprehensive resource page that guides employers through all the steps to properly comply with the new sexual harassment prevention law, which among other things requires employers to adopt a sexual harassment prevention policy and provide annual sexual harassment prevention training to all employees.

NYS Paid Sick Leave Law: An Employer's Guide
The New York State Safe and Sick Leave Law (NYSSL) mandates that employers provide paid sick leave to employees. The new obligation is separate and distinct from the Quarantine Leave Law enacted in response to COVID-19. This page breaks down the employer- and employee-related details of the law in its simplest terms.

NYS Minimum Wage and Overtime Salary Thresholds: An Employer's Guide
A quick, yet complete, reference guide for employers in New York State.

Human Capital Management: An Employer's Guide
Human Capital Management - or HCM - is changing the way workforces are managed. This resource page explains the ins and outs of HCM and what it might mean for your organization. Get in touch with us if you have any questions or want to learn more.

Employee Onboarding: An Employer's Guide
A quick, yet thorough snapshot of what employers need to know when hiring and onboarding new employees.

Payroll Taxes: An Employer's Guide
A structured and simple overview of what employers need to know about the taxes that flow through payroll - on both the employer and employee side. If you run a small business or work in payroll, these are topics you must understand.

Employee Handbooks: An Employer's Guide
With this comprehensive employer resource, we explain how to craft a perfect employee handbook that can protect your company and its employees, while saving you valuable time and money.

A Complete Guide to Employee Terminations
Terminating an employee is literally the worst, even when it's necessary. This complete resource page will help take you through the specifics of the progress to make it easier and keep you and your business compliant.

Employee Background Checks: An Employer's Guide
Everything employers need to know about running background and employment history checks on their job candidates.

Affordable Care Act: An Employer's Guide
A comprehensive breakdown of the Affordable Care Act from an employer's perspective, including who qualifies and what they must do to comply.

Time and Attendance: An Employer's Guide
If you're managing a workforce, managing time and labor is a critical element. This page serves as a comprehensive resource for everything employers and HR managers should know about time and attendance matters.

Managing Remote Employees: An Employer's Guide
There's no denying the growing trend of remote employment in the United States. Here's a comprehensive overview of everything employers should know about a remote workforce, including upsides, downsides and overall impact to payroll and HR systems.

The Workplace Guide to Meals and Breaks
The rules and regulations around meals and breaks can be a challenge to navigate for most. We’ll break it down into bite-sized pieces for you so it’s a little easier to understand from both a payroll and HR perspective.

EEO-1 Reports: An Employer's Guide
Every year the United States Equal Opportunity Employment Commission mandates employers submit a compliance survey called the EEO-1, which collects employee data regarding race, gender, ethnicity, and job type or level.

New York State SHIELD Act: An Employer's Guide
The act is meant to improve employee and consumer protections against data leaks and cyberattacks by increasing legal requirements placed on employers and corporate entities. The act takes effect on March 21, 2020.

Payroll Based Journal: An Employer's Guide
An overview of the section of the Affordable Care Act that mandates all long-term care facilities to submit data about employees working in direct care called a Payroll-Based Journal.

A Guide to Paying Your First Employee
Getting your business ready to hire, figuring out how much this employee is actually going to cost you, and a comprehensive breakdown of everything employers should do or consider when it comes to paying their first employee.
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Employee Retention Tax Credit (ERTC): An Employer's Guide
A detailed and straightforward guide for employers. This page will explain the ERC and help you navigate and maximize the tax credit for your business.
Other Resources
Demo Video Library
Instructional videos showing you how to accomplish common tasks across many software platforms.
Employer Forms
Everything from required new business forms & withholding certificates, to software and Social Security information.
The Payroll Country Blog
If it's relevant or interesting and it relates to taking care of your people, we're publishing it.
Email Newsletter
News and insights for business owners and employers delivered to your inbox every other Thursday.
Bahar Uttam
I have been working with Lacy Smart and her team for the last few years. I have been impressed by her responsiveness, accuracy, and high level of providing client satisfaction. She and her team are a wonderful testament to the organization!
Bonnie Deneef
I have worked with a few different payroll providers during my career. Complete Payroll is absolutely, by far, the most proficient and customer service-oriented provider I have been privileged to work with. Lindsay Ezard goes above and beyond to assist me with any question I may have. Thank You Lindsay!
Cathy Pace
Finger Lakes Wrestling Club Inc
We were referred to Complete Payroll years ago by a board member and haven't looked back since. When I first started working with them, I knew nothing about payroll. My first rep Lacey, and now JoAnn, are great to work with. Working with Complete Payroll has just been a wonderful all-around experience for me.
Christina Wagar
Dr. Christopher Mozrall
Complete Payroll is a great payroll company, and we love Lacey! She always has the answers to my questions without hesitation. There is very little (if any) wait time to get a call back.
Colleen Koll
The first suggestion I made after I joined Shear Ego was that if they were not yet using Complete Payroll, they should be. We continue to be impressed and happy with the quality and friendliness of service, and the excellent newsletters and up-to-date information on all things payroll and HR.
Debbie Klymkow
We moved to Complete Payroll about 3 years ago. It was seamless and working with Lacy Smart on Mondays is a breeze.
Dick Eakins
Norco Farms
Complete Payroll fits my budget, I never get bounced around between customer service reps, and it's very easy to enter my payroll. I simply take a photo of my payroll sheet and email it to my rep. There's never a problem! With them, it's business done, and business done right.
Don Cunningham
Complete Payroll Processing provided an easy transition from internal payroll processing. With payroll as their core competency, CP has the expertise to help mitigate errors and ease the burden of annual updates. Comprehensive reporting gives all the details needed and an organization can operate with an added piece of mind knowing that the payroll service is taken care of.
Eileen Reeves
After nearly 10 years, we are receiving the same or better service than when we started. The ability to reach our dedicated customer service representative in a timely manner is huge when there are deadlines in play. Requests for unique reports and integration with our other vendors has been handled without hesitation. We truly feel a partnership with Complete Payroll.
Emily Wyse
I just love Lindsay! She does an awesome job! She is very responsive and I like that she teaches me how to find things rather than just doing it for me.
Howard Clarke
H Clarke Services
We have been with Complete Payroll for quite awhile now and plan on staying. Thanks!
Watch Howard's Testimonial
John Worth
We have been well served by Complete Payroll. When we have needed support, it was given both in payroll and other employee matters, like handbooks.
Kelly Stephenson
We have been using Complete Payroll for over five years and have found them to be responsive, professional, friendly, and cost effective. Customer service is best judged when something goes wrong. Complete Payroll is always there immediately to help fix the issue. Complete Payroll is a payroll partner, not just a payroll service.
Paul Cronk
I've been very pleased with the service and responsiveness of my CSR, and CP's continued dedication to provide us with all the tools we need to have a successful payroll and HR experience. You are always available when I have a question and always make sure that any problems that arise are worked through to my satisfaction.
Teresa Jackson
We have been customers for many years. Evolution Software is easy to use but, more importantly, Cindy is an email away and her knowledgeable, efficient, and quick to replies to our questions are appreciated. We're very happy with Complete Payroll.
Tina Canali
Complete Payroll is always there if we have a problem or need something special! Their response time is AWESOME!
Denni Harbaugh
My CSR, Andi Dimmick, is The Bomb! She's always friendly, cheery, and with all her clients, makes me feel like she has carved time out for ME. Her customer service is AWESOME, and the personal touch means so much!
Elvira Aletta
Everyone I talk to at CP is friendly and tries to help. If they don't have a ready answer, that's OK. They take the time to find one. Website is user friendly, too. The actual operation of payroll is dependable and reliable.
Peter Varlan
Things go quite smoothly and I have a very good rep: Megan!
Cindy Van Buren
Great customer support and service!
Lisa Lyons
Attica Auto Supply Inc
Friendly, answered all my questions, and never felt hurried.
Bonnie DeNeef
LeeAnn was just wonderful to work with.
Jackie Agusta
Lee Anne is a wonderful trainer. Concise and clear. A pleasure!!
Jennifer Pauly
The program has met our needs! Actually exceeded them!
Sue Budd
Great products, great people and no problems!
Gail Stowe
Stowe Potato Sales
Love working with Complete Payroll, especially with Joann Gaedeke. She is amazing! Very thorough and accurate; takes the pressure from me! Love it!
Nancy Miller
N&G Broadway Inc
Very friendly staff, and you are always on top of the services you offer.
Chris Smith
I appreciate updates that Complete Payroll provides. Site is easy to navigate. Our rep, Karla, is so accommodating and friendly. We appreciate her also. So happy we made the switch to Complete Payroll!
Frances Sweeney
The service that we have received has been EXCELLENT and I can't say enough about Lindsay Ezard's patience and support. Everyone that I have had contact with is professional, knowledgeable, and personable. I have received many calls from your competitors wanting to talk to us but I tell them I am very happy with our service!
Lora Miller
Great company to work with. Wonderful people; knowledgeable, helpful, and friendly!
Helen Cunningham
Customer Service and payroll representatives are excellent!
Sally Kovatch
The program works very well for our company. We like the virtual payroll option and our Account Representative, Ashley, is always very responsive and helpful!
Teri Peters
For 11+ years, Andrea Dimmick has been our CSR. She is extremely competent, helpful, responsive. Evolution portal, once trained, is easy to use and again, if we ever run into an issue, Andrea walks us right through. I would highly recommend... and have!
Nicole Begin
Love working with CPP. They have made life so much simpler for me.
Mary Sutter
I have worked with two other payroll companies and Complete Payroll has been the best in payroll custom packages and customer support! The payroll reports are readable with larger font when printed and program is user friendly.
Laura Lane
The customer service is beyond compare!
Barbie Gozelski
LeRoy Country Club
When I need something, you always help. You're easy to get ahold of; you DON’T put me on hold! I get to email or talk to a real person (Lindsay) and she's always consistent.
Nancy Miller
N&G Broadway Inc
Very friendly staff, and you are always on top of the services you offer!
Patricia Gilbertson
CPP has resources that consistently monitor payroll regulations at all levels that ensures compliance. This is a great boon for a small business with limited personnel.
Elizabeth Barefoot
I have recommended Complete Payroll to my clients for years. You have the best customer service of any payroll company I deal with. I know that mistakes will happen on occasion, but Complete Payroll really works to resolve issues promptly.
Kris Dussmann
We are a Complete Payroll customer and have been very happy with our relationship. We have had no problem referring CPP to our business owner clients.
Margaret Urlacher
Pittsford Realty Corp
Customer Service is awesome! Love Andrea 😀
Liz Maher
Our payroll specialist, Ashlee Adams, is extremely knowledgeable, helpful and quick to respond to all questions and concerns. She has alleviated many stressful situations for our company and is a true pleasure to work with! Thank you Ashlee!
Marybeth Simoneit
Friendly employees, lots of resources.
Kathy Cassetta
You have the best employees working for you. They are professional and a delight to work with!
Joe Czerny
Service reps are so helpful and always available. Andrea is the best!
Mark Logan
I love our CSR Megan. She makes my life so easy. I used to be with one of your competitors and the CSR there treated me like a number. Megan treats me like she is part of my team.
Patty Dugan
Any time I need anything we always have a prompt response from you.
Kris Dussmann
We are a Complete Payroll customer and have been very happy with our relationship. We have had no problem referring CPP to our business owner clients.
Debbie Blacklock
Fantastic service! Friendly helpful staff. Your company was and is the most sourced not only with payroll needs but also with the update and verbal connection with your clients when it came to the COVID-19 PPP. Believe me when I tell you, I had less help from my bank or my Accountant! Thank you!
Kelly Gilligan
My CSR, Ashley is amazing! I know if ever I need help or have an issue she will do everything she can to help me. And whenever Ashley isn't available everyone who has helped me has been great! It is all about the service I receive from CP that makes me recommend you to anyone who needs a payroll service.
Kathy Lott
Efficient, knowledgeable, User-Friendly!
Nancy Olson
Payroll Software is easy to use and very helpful customer service reps!
Patricia Gilbertson
Complete Payroll has resources that consistently monitor payroll regulations at all levels that ensures compliance. This is a great boon for a small business with limited personnel.
Frances Sweeney
I always feel confident when I ask them any questions. Answers are very detailed and nothing is left open. Thank you!
Jasen Meyers
J. Meyers Contracting LLC
Our payroll service is prompt and efficient. I very much appreciate the expertise shared with us in regard to all employer responsibilities and regulations.
David Smith
Your customer service support is second to none.
Mary Sutter
Great service, reports are easy to read with large prints and online service is user friendly.
Elizabeth Barefoot
We at Barefoot Septic are so grateful we have you for our payroll provider! You are professional, courteous, accurate, timely and on have our backs! Thank you for being so!
Cindy VanBuren
Superior Customer Support! My CSR is Andrea Dimmick and she has gone above and beyond to answer my questions and help me when payroll problems arise.
Roxanne Ham
Complete payroll is always helpful. We have rarely experienced any issues and if so, they are resolved quickly and effectively. Staff is always kind and courteous.
Nicole Begin
The Town of Pembroke has had a wonderful experience with Complete Payroll. We've been using them since 2013 and would recommend their service.
Martha Allen
Your company scores high in customer service. Lacy Smart is awesome!
Penny Jensen
Ashlee has been amazing and is there every step of the way, and Jen Strait's service and guidance has been beyond helpful! The team that you have created at CP is such a wonderful asset to any business large or small and I have and will recommend you to other companies moving forward.
Joan Kuch
Great customer service. Phone calls are always returned promptly. Always go above and beyond!
Christine Graves
Complete is helpful and responsive to all our questions and concerns. The polite, friendly specialists are willing to resolve any issues we may have and if they are unable to themselves, they take it to the next level. Thank you!
Maggie Mandrycky
The service is great. I am able to process payroll myself online, but when I have questions my rep is always helpful.
Stephanie Burroughs
Always great service…and when an issue does arise, fast resolution!
Tara Schafer
Seamless conversion from my previous payroll provider. Superior customer service. Competitive prices. Kudos! :)
Justin Fields
Lindsay Ezard is awesome! phenomenal customer service. We left once and realized after just 2 weeks how badly we missed being with payroll country. Never leaving again! 10/10 would recommend
Ralph Marvin
I have been very happy with the associates that I have worked with over the years!
Roberta Cesar
Our customer reps have been very quick to respond to any questions we may have and they are always pleasant and professional.
Michelle Mattick
Nimble, inexpensive, very customer focused!
Joseph Beyer
Very responsive, easy to use and great reps!
Bernice Fuller
Middle Falls Contracting LLC
They have always been very helpful and they are always friendly. They get right back to me if I have a question. I have been very happy with them! I appreciate all that they do.
Kathleen Fortunato
Great customer service and very user friendly!
James Wallace
It's not every day that one has to deal with termination of employment. Having information/checklist, etc., will greatly assist in making sure that the process goes well for all parties involved. Thank you!
Gina Tinker-Williams
Complete Payroll has helped me save so much time by everything they offer. It is a service to a non-profit Executive Director who runs and agency and wears many hats, including HR.
Brooke LaValley
Where to begin! We have always had the best experiences with everyone we speak to at Complete Payroll. There is not a chance that we would ever change payroll companies; top notch and the most wonderful people. I truly can not say enough positive things about Complete Payroll. We would recommend them to EVERYONE!
Tammy Elliott
JFE Transport LLC
Our payroll specialist is wonderful! Pamela Granger. Everyone that we have dealt with over the time we have been with CPP have been just the best. We are lucky to have CPP in our corner.
Monica Jones
I absolutely love Complete Payroll! I can not say enough good things, honestly. Always quick to solve a problem and very willing to help in any way they can. I have recommended a lot of businesses to them and I am so happy that one of them for sure went with Complete Payroll. Everyone is so very nice no matter what!
Ann Sellers
Excellent customer service, easy to use, has saved me so much time! The attendance software has been really helpful to our employees who are easily able to monitor their time off, time off requests that they have made, etc. So glad we made the switch!
Susan St. Cyr
Every time we have called in for any reason we have always been taken care of in a timely manner. Reps are very helpful and respectful and go out of their way to help.
Heidi Riggs
Always good customer service. Very helpful whenever needed. Perfect payroll.
Lena Raimondo
Never an issue. Always supportive.
Denise Hallett
Great Staff!
Kathleen Fortunato
Good customer service. Andrea Dimmick is great to work with!
Jackie Hoyt
Great customer service!
Michelle Mattick
For the cost, we love the service, we really love our rep Ashlee, and the fact that the tax team does all the hard lifting for us!
Laurie Ward
Miller Agency of NY, Inc.
Excellent customer service, always friendly and resolve issues.
Alethea Sokero
Complete Payroll has been so much better than our previous payroll processors. Accurate, responsive, and always available when we contact them.
Cara Cuthbert
Complete Payroll has great customer service and they also provide a lot of resources that other payroll services don't.
Patti Lacovagelo
Our Customer Service rep Jennifer Smith is always very knowledgeable & helpful and gets us answers if we need them ASAP. She is a pleasure to work with.
Drew Perilli
Professional service for a low price. Highly recommend.
Renee Nesbeth
CPP is the BEST!!!
Susan St. Cyr
I have nothing but great things to say about Complete Payroll. Our representative Kelsey has been AMAZING and very helpful every time I have had a problem or question. Our employees are paid like they should be and everyone is happy.
Cathleen Stevens
My rep Jennifer Smith is awesome. She goes above and beyond to be helpful and is always quick to respond to my emails.
Kathleen Fortunato
Andrea Dimmick, our dedicated Rep, is awesome!! She always is there to help me when needed and has a wonderful personality.
Carol Chandler
It's going very well, everyone has been awesome!
Tim Pynn
Comfortable software program and excellent customer service. Our CSR is amazing.