Employee Handbooks

"Hunt Hollow Ski Club has tried other payroll companies from time to time, but always return to Complete Payroll because we have an assigned specialist who knows our needs inside and out, is knowledgeable, easy to reach and very responsive. My questions and concerns are addressed in a VERY timely manner and I never feel that I have to handle sticky issues alone."

I have been working with Lacy Smart and her team for the last few years. I have been impressed by her responsiveness, accuracy, and high level of providing client satisfaction. She and her team are a wonderful testament to the organization!

Ashley from Complete Payroll has always been helpful. It seems that whenever we have a challenge, Ashley is there to help us through and does it well. Her customer service skills are excellent.

I have worked with a few different payroll providers during my career. Complete Payroll is absolutely, by far, the most proficient and customer service-oriented provider I have been privileged to work with. Lindsay Ezard goes above and beyond to assist me with any question I may have. Thank You Lindsay!

The team at Complete Payroll is always responsive, always helpful, and always professional. They have gone above and beyond over recent years to assist Keuka College in creating efficiencies, maintaining compliance, and improving processes. Complete Payroll is a trusted partner, a valued resource, and a respected adviser.

My experience with Complete Payroll has been exceptional. I was a novice to payroll so my learning curve was big. Andrea is wonderful helping me navigate payroll and not just fixing my errors but explaining what I did or did not do.

We were referred to Complete Payroll years ago by a board member and haven't looked back since. When I first started working with them, I knew nothing about payroll. My first rep Lacey, and now JoAnn, are great to work with. Working with Complete Payroll has just been a wonderful all-around experience for me.

We very much appreciate the quick service. If I need a special report it arrives via email within one business day, if not that day.

Complete Payroll is a great payroll company, and we love Lacey! She always has the answers to my questions without hesitation. There is very little (if any) wait time to get a call back.

The first suggestion I made after I joined Shear Ego was that if they were not yet using Complete Payroll, they should be. We continue to be impressed and happy with the quality and friendliness of service, and the excellent newsletters and up-to-date information on all things payroll and HR.

We moved to Complete Payroll about 3 years ago. It was seamless and working with Lacy Smart on Mondays is a breeze.

People do business with people, not with corporations. In over 20 years, we have only had two customer service reps. Instead of feeling like we are one of 10,000, CP makes us feel like family! We count on Lindsay getting it right, and she always does. Even when we go outside the box, all is as we expect it!

Complete Payroll fits my budget, I never get bounced around between customer service reps, and it's very easy to enter my payroll. I simply take a photo of my payroll sheet and email it to my rep. There's never a problem! With them, it's business done, and business done right.

Complete Payroll Processing provided an easy transition from internal payroll processing. With payroll as their core competency, CP has the expertise to help mitigate errors and ease the burden of annual updates. Comprehensive reporting gives all the details needed and an organization can operate with an added piece of mind knowing that the payroll service is taken care of.

After nearly 10 years, we are receiving the same or better service than when we started. The ability to reach our dedicated customer service representative in a timely manner is huge when there are deadlines in play. Requests for unique reports and integration with our other vendors has been handled without hesitation. We truly feel a partnership with Complete Payroll.

I am very happy with your service and your website is easy to use. Employees are so responsive and ready to help with any questions. Andrea responds quickly to email, Tracy did everything from the beginning to get us started understanding and entering payroll, and Sydney's training was just super helpful.

I just love Lindsay! She does an awesome job! She is very responsive and I like that she teaches me how to find things rather than just doing it for me.

When our business began in 2005 I knew right away which payroll company we would use. I have had exactly 2 payroll specialists since then, and I feel like they know me & our company. I am not shy to ask questions & if they don't know the answer I am always pointed in the right direction. I have every confidence in my payroll specialist, Lindsay and the company she is with!

I have had the great pleasure of working with Payroll Country for almost two years now. Tiffany was my original CSR and was very helpful, courteous, and was always there whenever I needed help. So far, my experience with my new rep, John, has been wonderful as well. I look forward to working with Complete Payroll for many years to come!

We have been with Complete Payroll for quite awhile now and plan on staying. Thanks!

Watch Howard's Testimonial

Crossroads House has been using Complete Payroll for several years now. Their service is fast, friendly and accurate. Whenever we have payroll documentation needs arise for our employees, Complete Payroll always gets the job done quickly and efficiently. We are proud to count them as one of our many community partners.

We have received excellent and attentive service for over 10 years now. We have come to rely on Complete Payroll's consistency and very low turnover. We appreciate the chance to know our rep and they get to know us and our needs as a business. If we have payroll or general HR questions, Complete Payroll has the answers for us.

Great customer service combined with a reduction in processing fees made the decision to stay with Complete Payroll an easy one. Our customer service representative, Kendall, always gets back to us quickly, and she is always very helpful and friendly. Also, the training that we received from LeeAnn was thorough and beneficial.

We have been well served by Complete Payroll. When we have needed support, it was given both in payroll and other employee matters, like handbooks.

It has been great working with everyone from Complete payroll. Everyone through the years have always been great. They take your phone calls every time, and always go above and beyond what you need. We have been customers for years and will continue for years.

We have been using Complete Payroll for over five years and have found them to be responsive, professional, friendly, and cost effective. Customer service is best judged when something goes wrong. Complete Payroll is always there immediately to help fix the issue. Complete Payroll is a payroll partner, not just a payroll service.

I have worked with many payroll companies throughout my career and Complete Payroll surpasses them all in personalized service. My CSR is Andrea and I have always received assistance in a timely manner. Keep up the great job!

Complete Payroll is the best choice that I have made for our payroll and HR services. Anytime I have called customer service, there is always a happy and knowledgeable person on the line to help us out! They have done anything I have asked of them in a quick and efficient manner! I would recommend them to anybody!

What I love most about Complete Payroll is the quick resolution and response. There are not many issues, but like anything in life, issues happen. Complete Payroll is the best at acknowledging the issue and resolving the problem quickly. My rep is fantastic to work with, and I refer Complete Payroll whenever I can!

I've been very pleased with the service and responsiveness of my CSR, and CP's continued dedication to provide us with all the tools we need to have a successful payroll and HR experience. You are always available when I have a question and always make sure that any problems that arise are worked through to my satisfaction.

I can not fully express my satisfaction with Complete Payroll's personalized service, directed to my specific business needs. They are always there to make suggestions on how to make my experience better. I highly recommend Complete Payroll to anyone that has a business, large or small. You will not be disappointed!

Complete Payroll has, by far, been the easiest and friendliest company we have ever worked with. They are quick to respond to any questions I am having, and they also have a great pricing structure.

The attention to detail in the customer experience and the consistent friendliness of the Complete Payroll team really make the difference. Liz, Mona, LeeAnne, Brandi, and Lacy have all been great to work with.

Complete Payroll's service, loyalty, and family atmosphere is second to none! We NEVER have any mistakes, and payroll is always on time. When I have a "Brain Fart" and forget to call in payroll, my rep Lindsey has my back. Our company will always be with Complete Payroll, and I recommend them to anyone who asks. They get an A++ rating in our book!

We couldn't be happier with Complete Payroll's service. Prompt and professional, every concern or question is addressed immediately. Our rep Lacy is an absolute pleasure to deal with. We have every intention to continue our working relationship with them for years to come. It is a load off to know that this part of our business is "worry free."

We have been in business for 70 years and have dealt with A LOT of other payroll companies! Complete Payroll is by far the best we have worked with! Ashlee Adams is my CSR and she is absolutely the BEST! Always makes time for me and very patient with any question that I may have!  

We have been customers for many years. Evolution Software is easy to use but, more importantly, Cindy is an email away and her knowledgeable, efficient, and quick to replies to our questions are appreciated. We're very happy with Complete Payroll.

Complete Payroll is always there if we have a problem or need something special! Their response time is AWESOME!

My CSR, Andi Dimmick, is The Bomb! She's always friendly, cheery, and with all her clients, makes me feel like she has carved time out for ME. Her customer service is AWESOME, and the personal touch means so much!

Everyone I talk to at CP is friendly and tries to help. If they don't have a ready answer, that's OK. They take the time to find one. Website is user friendly, too. The actual operation of payroll is dependable and reliable.

On the ball with pertinent payroll and HR topics - love the payroll system and customer service!

Things go quite smoothly and I have a very good rep: Megan!

Kari Sutton and her team always are there ready to help me with any questions or concerns. The reports are easy to read and complete with the data I need for the job! Thank you, Kari!

Great customer support and service!

Easy to use! My rep, Ashlee Adams gives great customer service, and I love the options you have while still being affordable.

LeeAnn was very helpful, very thorough, patient, and professional, and pleasant! She is an excellent trainer!

Leanne was very helpful!

LeeAnne was very helpful in explaining the program with me and answered all my questions. I look forward to trying it out on my own next week!

Friendly, answered all my questions, and never felt hurried.

LeeAnn was just wonderful to work with.

Awesome trainer-- very knowledgeable, friendly and patient!

Lee Anne is a wonderful trainer. Concise and clear. A pleasure!!

Great training easy program to work with.

The program has met our needs! Actually exceeded them!

Great products, great people and no problems!

Love working with Complete Payroll, especially with Joann Gaedeke. She is amazing! Very thorough and accurate; takes the pressure from me! Love it!

These little articles are great for managers to learn more about HR needs and requirements!

Jennifer Strait is our AE and she was the reason we switched. She was, and continues to be a great reference anytime I have a question or need direction.

Very friendly staff, and you are always on top of the services you offer.

I appreciate updates that Complete Payroll provides. Site is easy to navigate. Our rep, Karla, is so accommodating and friendly. We appreciate her also. So happy we made the switch to Complete Payroll!

The service that we have received has been EXCELLENT and I can't say enough about Lindsay Ezard's patience and support. Everyone that I have had contact with is professional, knowledgeable, and personable. I have received many calls from your competitors wanting to talk to us but I tell them I am very happy with our service!

We are an accounting firm and do not advise our clients on HR issues. You provide a wealth of TIMELY information in this area which I direct them to. You make my job so much easier!!

Great company to work with. Wonderful people; knowledgeable, helpful, and friendly!

I like that you are a home-based company and I know I won't be talking to someone in another state. It is easy and convenient!

Great customer service on a personal level.

Ashlee is great to deal with. And before her, LeeAnne was great.

Customer Service and payroll representatives are excellent!

The program works very well for our company. We like the virtual payroll option and our Account Representative, Ashley, is always very responsive and helpful!

For 11+ years, Andrea Dimmick has been our CSR. She is extremely competent, helpful, responsive. Evolution portal, once trained, is easy to use and again, if we ever run into an issue, Andrea walks us right through. I would highly recommend... and have!

Love working with CPP. They have made life so much simpler for me.

Jo Ann has been our rep and couldn’t imagine starting payroll without her!

I have worked with two other payroll companies and Complete Payroll has been the best in payroll custom packages and customer support! The payroll reports are readable with larger font when printed and program is user friendly.

The customer service is beyond compare!

When I need something, you always help. You're easy to get ahold of; you DON’T put me on hold! I get to email or talk to a real person (Lindsay) and she's always consistent.

Very friendly staff, and you are always on top of the services you offer!

CPP has resources that consistently monitor payroll regulations at all levels that ensures compliance. This is a great boon for a small business with limited personnel.

I have recommended Complete Payroll to my clients for years. You have the best customer service of any payroll company I deal with. I know that mistakes will happen on occasion, but Complete Payroll really works to resolve issues promptly.

We are a Complete Payroll customer and have been very happy with our relationship. We have had no problem referring CPP to our business owner clients.

We are so grateful for your company. Our service rep Megan Schiske has been incredible to work with for over three years now. We love that you are small and local, and we love the personalized service we receive. Thank you!

Customer Service is awesome! Love Andrea 😀

Your personal attention to every client really stands out!

I have complete confidence in CPP and my Account Executive, Todd 😀

Our payroll specialist, Ashlee Adams, is extremely knowledgeable, helpful and quick to respond to all questions and concerns. She has alleviated many stressful situations for our company and is a true pleasure to work with! Thank you Ashlee!

Friendly employees, lots of resources. 

You have the best employees working for you. They are professional and a delight to work with!

CPP has been a pleasure to work with. Very responsive to any questions or issues. I absolutely trust CPP to do things correctly.

Service reps are so helpful and always available. Andrea is the best!

I love our CSR Megan. She makes my life so easy. I used to be with one of your competitors and the CSR there treated me like a number. Megan treats me like she is part of my team.

Any time I need anything we always have a prompt response from you.

We are a Complete Payroll customer and have been very happy with our relationship. We have had no problem referring CPP to our business owner clients.

Mellisa Furman is my payroll rep and she is the best. No matter how complicated the payroll, she is always available to help me sort through things to get it right.

You are the best in all areas: Payroll and HR. Thank you!

Fantastic service! Friendly helpful staff. Your company was and is the most sourced not only with payroll needs but also with the update and verbal connection with your clients when it came to the COVID-19 PPP. Believe me when I tell you, I had less help from my bank or my Accountant! Thank you!

My CSR, Ashley is amazing! I know if ever I need help or have an issue she will do everything she can to help me. And whenever Ashley isn't available everyone who has helped me has been great! It is all about the service I receive from CP that makes me recommend you to anyone who needs a payroll service.

Efficient, knowledgeable, User-Friendly!

Customer Service is outstanding. Very knowledgeable about their software. Ahead of the game when new laws are being implemented.

Great customer service on a personal level.

Payroll Software is easy to use and very helpful customer service reps!

Complete Payroll has resources that consistently monitor payroll regulations at all levels that ensures compliance. This is a great boon for a small business with limited personnel.

I always feel confident when I ask them any questions. Answers are very detailed and nothing is left open. Thank you!

Our payroll service is prompt and efficient. I very much appreciate the expertise shared with us in regard to all employer responsibilities and regulations.

Have sent 3 small businesses your way! Best Payroll Company i have worked with in 20 years. Thank you for the equal respect you give to seasonal employers like myself. Grateful!

Your customer service support is second to none.

Very friendly staff, and you are always on top of the services you offer.

Great service, reports are easy to read with large prints and online service is user friendly.

We at Barefoot Septic are so grateful we have you for our payroll provider! You are professional, courteous, accurate, timely and on have our backs! Thank you for being so!

Superior Customer Support! My CSR is Andrea Dimmick and she has gone above and beyond to answer my questions and help me when payroll problems arise.

Complete payroll is always helpful. We have rarely experienced any issues and if so, they are resolved quickly and effectively. Staff is always kind and courteous.

Amazing small business support!

The Town of Pembroke has had a wonderful experience with Complete Payroll. We've been using them since 2013 and would recommend their service.

Your company scores high in customer service. Lacy Smart is awesome!

My Payroll Specialist Melissa is outstanding and helpful and always ready to solve any problems with payroll that I might have. Plus she can customize categories specific to my business. She is the best advertisement for Complete Payroll!

It is just easier to get the correct information and documents from someone who knows what they are doing than to google it and try to figure all the stuff the government expects us to know. Thank you!

Ashlee has been amazing and is there every step of the way, and Jen Strait's service and guidance has been beyond helpful! The team that you have created at CP is such a wonderful asset to any business large or small and I have and will recommend you to other companies moving forward.

Great customer service. Phone calls are always returned promptly. Always go above and beyond!

Complete is helpful and responsive to all our questions and concerns. The polite, friendly specialists are willing to resolve any issues we may have and if they are unable to themselves, they take it to the next level. Thank you!

I have the best Customer Service Rep ever. Always helpful, patient and will go the extra step.

The service is great. I am able to process payroll myself online, but when I have questions my rep is always helpful.

Always great service…and when an issue does arise, fast resolution!

Seamless conversion from my previous payroll provider. Superior customer service. Competitive prices. Kudos! :)

Lindsay Ezard is awesome! phenomenal customer service. We left once and realized after just 2 weeks how badly we missed being with payroll country. Never leaving again! 10/10 would recommend

I have been very happy with the associates that I have worked with over the years!

Our customer reps have been very quick to respond to any questions we may have and they are always pleasant and professional.

Nimble, inexpensive, very customer focused!

Very responsive, easy to use and great reps!

They have always been very helpful and they are always friendly. They get right back to me if I have a question. I have been very happy with them! I appreciate all that they do.

Excellent customer service! Thank you, Kortney!

Great customer service and very user friendly!

It's not every day that one has to deal with termination of employment. Having information/checklist, etc., will greatly assist in making sure that the process goes well for all parties involved. Thank you!

Complete Payroll has helped me save so much time by everything they offer. It is a service to a non-profit Executive Director who runs and agency and wears many hats, including HR.

Where to begin! We have always had the best experiences with everyone we speak to at Complete Payroll. There is not a chance that we would ever change payroll companies; top notch and the most wonderful people. I truly can not say enough positive things about Complete Payroll. We would recommend them to EVERYONE!

Great payroll company! Every week payroll is done very timely and always correct! Thank you ALL at Complete Payroll!

Our payroll specialist is wonderful! Pamela Granger. Everyone that we have dealt with over the time we have been with CPP have been just the best. We are lucky to have CPP in our corner.

I absolutely love Complete Payroll! I can not say enough good things, honestly. Always quick to solve a problem and very willing to help in any way they can. I have recommended a lot of businesses to them and I am so happy that one of them for sure went with Complete Payroll. Everyone is so very nice no matter what!

Excellent customer service, easy to use, has saved me so much time! The attendance software has been really helpful to our employees who are easily able to monitor their time off, time off requests that they have made, etc. So glad we made the switch!

Every time we have called in for any reason we have always been taken care of in a timely manner. Reps are very helpful and respectful and go out of their way to help.

Always good customer service. Very helpful whenever needed. Perfect payroll.

Never an issue. Always supportive.

Great Staff!

Good customer service. Andrea Dimmick is great to work with!

Great customer service!

Very professional and great customer service. Billie Jo is awesome!

For the cost, we love the service, we really love our rep Ashlee, and the fact that the tax team does all the hard lifting for us!

Excellent customer service, always friendly and resolve issues.

Complete Payroll has been so much better than our previous payroll processors. Accurate, responsive, and always available when we contact them.

Complete Payroll has great customer service and they also provide a lot of resources that other payroll services don't.

Affordable payroll solution and great customer service!

Our Customer Service rep Jennifer Smith is always very knowledgeable & helpful and gets us answers if we need them ASAP. She is a pleasure to work with.

Professional service for a low price. Highly recommend.

CPP is the BEST!!!

I have nothing but great things to say about Complete Payroll. Our representative Kelsey has been AMAZING and very helpful every time I have had a problem or question. Our employees are paid like they should be and everyone is happy.

My rep Jennifer Smith is awesome. She goes above and beyond to be helpful and is always quick to respond to my emails.

Andrea Dimmick, our dedicated Rep, is awesome!! She always is there to help me when needed and has a wonderful personality.

Our transition rep, Jesse Bleeks, was fantastic; he took his time to explain every step and created the best system that meets our needs.

It's going very well, everyone has been awesome!

Comfortable software program and excellent customer service. Our CSR is amazing.

Generally reliable and accurate. Pleasant customer service rep's!

The Jewish Home was in a pinch when our long-term payroll clerk was out unexpectedly. Andrea immediately offered her assistance to us and referred us to Greg for our time keeping system access.  Both went above and beyond to assist us when we were stressed and up against the normal payroll deadlines. The professionalism and patience offered by both Andrea and Greg were outstanding.  Their support for the last two days is beyond measure. I'm grateful that they are on our team at CP!