Buffalo, NY Payroll & HR Solutions

We moved to Complete Payroll about 3 years ago. It was seamless and working with Lacy Smart on Mondays is a breeze.

After nearly 10 years, we are receiving the same or better service than when we started. The ability to reach our dedicated customer service representative in a timely manner is huge when there are deadlines in play. Requests for unique reports and integration with our other vendors has been handled without hesitation. We truly feel a partnership with Complete Payroll.

I am very happy with your service and your website is easy to use. Employees are so responsive and ready to help with any questions. Andrea responds quickly to email, Tracy did everything from the beginning to get us started understanding and entering payroll, and Sydney's training was just super helpful.

I just love Lindsay! She does an awesome job! She is very responsive and I like that she teaches me how to find things rather than just doing it for me.

We have been with Complete Payroll for quite awhile now and plan on staying. Thanks!

Watch Howard's Testimonial

Crossroads House has been using Complete Payroll for several years now. Their service is fast, friendly and accurate. Whenever we have payroll documentation needs arise for our employees, Complete Payroll always gets the job done quickly and efficiently. We are proud to count them as one of our many community partners.

We have received excellent and attentive service for over 10 years now. We have come to rely on Complete Payroll's consistency and very low turnover. We appreciate the chance to know our rep and they get to know us and our needs as a business. If we have payroll or general HR questions, Complete Payroll has the answers for us.

We have been using Complete Payroll for over five years and have found them to be responsive, professional, friendly, and cost effective. Customer service is best judged when something goes wrong. Complete Payroll is always there immediately to help fix the issue. Complete Payroll is a payroll partner, not just a payroll service.

Complete Payroll is the best choice that I have made for our payroll and HR services. Anytime I have called customer service, there is always a happy and knowledgeable person on the line to help us out! They have done anything I have asked of them in a quick and efficient manner! I would recommend them to anybody!

Everyone I talk to at CP is friendly and tries to help. If they don't have a ready answer, that's OK. They take the time to find one. Website is user friendly, too. The actual operation of payroll is dependable and reliable.

Easy to use! My rep, Ashlee Adams gives great customer service, and I love the options you have while still being affordable.

LeeAnn was very helpful, very thorough, patient, and professional, and pleasant! She is an excellent trainer!

LeeAnne was very helpful in explaining the program with me and answered all my questions. I look forward to trying it out on my own next week!

Friendly, answered all my questions, and never felt hurried.

Awesome trainer-- very knowledgeable, friendly and patient!

The program has met our needs! Actually exceeded them!

Great products, great people and no problems!

Jennifer Strait is our AE and she was the reason we switched. She was, and continues to be a great reference anytime I have a question or need direction.

Very friendly staff, and you are always on top of the services you offer.

I appreciate updates that Complete Payroll provides. Site is easy to navigate. Our rep, Karla, is so accommodating and friendly. We appreciate her also. So happy we made the switch to Complete Payroll!

We are an accounting firm and do not advise our clients on HR issues. You provide a wealth of TIMELY information in this area which I direct them to. You make my job so much easier!!

I like that you are a home-based company and I know I won't be talking to someone in another state. It is easy and convenient!

I have worked with two other payroll companies and Complete Payroll has been the best in payroll custom packages and customer support! The payroll reports are readable with larger font when printed and program is user friendly.

Very friendly staff, and you are always on top of the services you offer!

Your personal attention to every client really stands out!

Our payroll specialist, Ashlee Adams, is extremely knowledgeable, helpful and quick to respond to all questions and concerns. She has alleviated many stressful situations for our company and is a true pleasure to work with! Thank you Ashlee!

Friendly employees, lots of resources. 

You have the best employees working for you. They are professional and a delight to work with!

CPP has been a pleasure to work with. Very responsive to any questions or issues. I absolutely trust CPP to do things correctly.

Service reps are so helpful and always available. Andrea is the best!

I love our CSR Megan. She makes my life so easy. I used to be with one of your competitors and the CSR there treated me like a number. Megan treats me like she is part of my team.

Mellisa Furman is my payroll rep and she is the best. No matter how complicated the payroll, she is always available to help me sort through things to get it right.

You are the best in all areas: Payroll and HR. Thank you!

Our payroll service is prompt and efficient. I very much appreciate the expertise shared with us in regard to all employer responsibilities and regulations.

Very friendly staff, and you are always on top of the services you offer.

Great service, reports are easy to read with large prints and online service is user friendly.

The Town of Pembroke has had a wonderful experience with Complete Payroll. We've been using them since 2013 and would recommend their service.

Ashlee has been amazing and is there every step of the way, and Jen Strait's service and guidance has been beyond helpful! The team that you have created at CP is such a wonderful asset to any business large or small and I have and will recommend you to other companies moving forward.

Great customer service. Phone calls are always returned promptly. Always go above and beyond!

I have the best Customer Service Rep ever. Always helpful, patient and will go the extra step.

Seamless conversion from my previous payroll provider. Superior customer service. Competitive prices. Kudos! :)

I have been very happy with the associates that I have worked with over the years!

Our customer reps have been very quick to respond to any questions we may have and they are always pleasant and professional.

Great customer service and very user friendly!

It's not every day that one has to deal with termination of employment. Having information/checklist, etc., will greatly assist in making sure that the process goes well for all parties involved. Thank you!

Great payroll company! Every week payroll is done very timely and always correct! Thank you ALL at Complete Payroll!

Excellent customer service, easy to use, has saved me so much time! The attendance software has been really helpful to our employees who are easily able to monitor their time off, time off requests that they have made, etc. So glad we made the switch!

Every time we have called in for any reason we have always been taken care of in a timely manner. Reps are very helpful and respectful and go out of their way to help.

Always good customer service. Very helpful whenever needed. Perfect payroll.

Never an issue. Always supportive.

Good customer service. Andrea Dimmick is great to work with!

Very professional and great customer service. Billie Jo is awesome!

Complete Payroll has been so much better than our previous payroll processors. Accurate, responsive, and always available when we contact them.

Professional service for a low price. Highly recommend.

I have nothing but great things to say about Complete Payroll. Our representative Kelsey has been AMAZING and very helpful every time I have had a problem or question. Our employees are paid like they should be and everyone is happy.

My rep Jennifer Smith is awesome. She goes above and beyond to be helpful and is always quick to respond to my emails.

Andrea Dimmick, our dedicated Rep, is awesome!! She always is there to help me when needed and has a wonderful personality.

It's going very well, everyone has been awesome!

Comfortable software program and excellent customer service. Our CSR is amazing.

Generally reliable and accurate. Pleasant customer service rep's!