ACA Compliance Services
- Always-available support from our team of ACA experts
- Easy templates and forms like 1094-C and 1095-C
- Comprehensive recordkeeping, reporting, and compliance
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About Our ACA Service
When you partner with Complete Payroll, you’ll receive support from a subject matter expert (SME) who understands the details of the Affordable Care Act. They’ll explain your options, help you get started, provide the resources you need, track the entire process, and submit the year-end report for you. It’s a simple solution for managing all aspects of your ACA compliance.
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Mandated Reporting and Much More
Complete Payroll will help you manage your mandated ACA reporting and handle other challenging aspects of legal and financial compliance. Here are the features and benefits you’ll experience with our ACA Reporting services.
Provide Reporting
Reporting is now rapid and smooth. Provide all legally required IRS and HR reporting information and ensure your organization is fully compliant at all times.
Determine Affordability
We’ll help you use employee wage information to determine the affordability of healthcare offers for your workforce, making it easier to manage these benefits wisely.
Measure Eligibility
Leverage your existing payroll data to measure employee eligibility for health care offers. Ensure you’re offering the right coverage for new and longstanding employees.
Monitor Status
Use scheduled status updates to monitor health care eligibility for new variable hour employees. Gain the peace of mind that this aspect is always under control.
Record and Track
Now you’ll have a simple way to record employer-provided healthcare offers and healthcare elections, including waiving of offers made, in a centralized database.
Easy Maintenance
Tie healthcare elections to employee payroll deductions and preserve it all in your central archive of information. It’s easy to maintain and adjust information securely.
Frequently Asked Questions
Do you have questions about the ACA and maintaining compliance? Below, see answers to frequently asked questions. For more information and options for solving ACA compliance challenges, please contact us.
What are the basic requirements of the ACA?
If you have at least 50 Full-Time Equivalents (FTEs), by law you are considered an Applicable Large Employer (ALE). All ALEs are required to offer affordable health insurance for employees. As an ALE with at least 50 FTEs, you are mandated by law to:
- Use 1094-C and 1095-C to report to the IRS information about the health care coverage, if any, offered to full-time employees.
- Furnish 1095-C to employees providing the same information reported to the IRS.
- Prepare to offer affordable health care coverage to full-time employees.
- Provide affordable health care coverage to full-time employees for the entire calendar year.
The process needs to be tracked, and then you need to submit a report to the federal government at the end of each year.
What is an Applicable Large Employer?
Whether an employer is an ALE is determined each calendar year and generally depends on the average size of an employer’s workforce during the prior year.
If an employer has fewer than 50 full-time employees, including full-time equivalent employees, on average during the prior year, the employer is not an ALE for the current calendar year. Therefore, the employer is not subject to the employer shared responsibility provisions or the employer information reporting provisions for the current year. Employers who are not ALEs may be eligible for the Small Business Health Care Tax Credit and can find more information about how the Affordable Care Act affects them on the ACA Tax Provisions for Small Employers page.
If an employer has at least 50 full-time employees, including full-time equivalent employees, on average during the prior year, the employer is an ALE for the current calendar year and is therefore subject to the employer shared responsibility provisions and the employer information reporting provisions.
To determine its workforce size for a year, an employer adds its total number of full-time employees for each month of the prior calendar year to the total number of full-time equivalent employees for each calendar month of the prior calendar year and divides that total number by 12.
The Surface Transportation and Veterans Health Care Choice Improvement Act of 2015 provides that an employee will not be counted toward the 50-employee threshold for a month in which the employee has medical care through the military, including Tricare or Veterans’ coverage. This is solely for the purpose of determining whether an employer is an “applicable large employer” subject to the employer shared responsibility rules of § 4980H. For more information, see IRC § 4980H(c)(2) subparagraph (F) “Exemption for Health Coverage Under Tricare or the Veterans Administration.”
Who are considered full-time employees?
Under the employer shared responsibility provision, a full-time employee is, for a calendar month, an employee employed on average at least 30 hours of service per week or 130 hours of service for that month.
This definition of a full-time employee is central to the employer shared responsibility provision. You must identify your full-time employees to determine your applicable large employer status and determine which employees to whom you need to offer coverage in order to avoid a potential employer shared responsibility payment.
There are two designated measurement methods for determining your employees' full-time status: the monthly measurement method and the look-back measurement method. The look-back measurement method for identifying full-time employees is available only for purposes of determining and computing liability under section 4980H and not for purposes of determining status as an applicable large employer.
The term 'hours of service' and both measurement methods are explained in the ESRB regulations, on IRS.gov and within the provision section of the estimator. You may choose to use either method, and you may use different methods for different specified classes of employees - so long as the methods are used consistently.
What is the Employer Shared Responsibility Provision?
Under the Affordable Care Act, governments, insurers, employers, and individuals are given shared responsibility to reform and improve the availability, quality, and affordability of health insurance coverage in the United States. The estimator is specifically designed to help you determine if the employer shared responsibility provision (IRC Section 4980H) applies to you and, if it does, will help you determine the maximum amount of the employer shared responsibility payment that could apply to you under either section 4980H(a) or 4980H(b) based on the number of full-time employees that you report.
The provision applies to employers called applicable large employers that employ, on average, at least 50 full-time employees (including FTEs) during the preceding calendar year. If you are an applicable large employer, you may owe the payment if at least one of your full-time employees receives the premium tax credit because:
- You don't offer health coverage to at least 95% of your full-time employees (and their dependents).
- You do offer health coverage to at least 95% of your full-time employees (and their dependents), but the offer of coverage doesn't provide minimum value or is unaffordable to a particular employee, or a full-time employee who was not offered coverage receives the premium tax credit.
How does the ESRP apply?
The size of your workforce in the previous calendar year determines whether you are an applicable large employer. In most cases, you determine your “workforce size” by looking at your employees in the previous calendar year and computing if you employed, on average, 50 or more full-time employees, including your full-time equivalent employees, across all 12 months of the year. You must look at all of your employees, including seasonal workers when determining if the provision applies to you; however, you may exclude employees who are covered by TRICARE or certain health programs for veterans.
Employers with a common owner or that are otherwise related (that is, employers that are part of an aggregated group) must count all full-time employees and full-time equivalent employees of all members of the aggregated group to determine if the employer is an applicable large employer. If the combined members of the aggregated group together employed an average of 50 or more full-time employees (including FTEs) in the preceding calendar year, the provision applies separately to each employer that is a member of the aggregated group (each ALE member). If an ALE member owes an assessable payment under the provision, the amount of the assessable payment would be determined based only on the full-time employees of that ALE member and not full-time employees of any other member of the aggregated group.
If you are an applicable large employer, you could be required to pay an assessable payment if you do not offer minimum essential coverage to at least 70% (for 2015) or 95% (for 2016 and future years) of your full-time employees or if you offer coverage that does not provide minimum value or that is not affordable to one or more full-time employees, and at least one full-time employee receives the premium tax credit. Generally, the provision is effective beginning in 2015.
What does the ESRP require?
If you are an applicable large employer, you may be required to make an ESRP payment to the IRS if you:
- Do not offer minimum essential coverage to your full-time employees (and their dependents)
- Do offer coverage to your full-time employees (and their dependents) that is not affordable or does not provide minimum value.
- If you are an applicable large employer, you are also required to file information returns with the IRS and furnish statements to your full-time employees containing details about the coverage that you offered in each month. See Information Reporting by Applicable Large Employers on IRS.gov for more information.
What is the penalty?
The size of your workforce in the previous calendar year determines whether you are an applicable large employer. In most cases, you determine your “workforce size” by looking at your employees in the previous calendar year and computing if you employed, on average, 50 or more full-time employees, including your full-time equivalent employees, across all 12 months of the year. You must look at all of your employees, including seasonal workers when determining if the provision applies to you; however, you may exclude employees who are covered by TRICARE or certain health programs for veterans.
Employers with a common owner or that are otherwise related (that is, employers that are part of an aggregated group) must count all full-time employees and full-time equivalent employees of all members of the aggregated group to determine if the employer is an applicable large employer. If the combined members of the aggregated group together employed an average of 50 or more full-time employees (including FTEs) in the preceding calendar year, the provision applies separately to each employer that is a member of the aggregated group (each ALE member). If an ALE member owes an assessable payment under the provision, the amount of the assessable payment would be determined based only on the full-time employees of that ALE member, and not full-time employees of any other member of the aggregated group.
If you are an applicable large employer, you could be required to pay an assessable payment if you do not offer minimum essential coverage to at least 70% (for 2015) or 95% (for 2016 and future years) of your full-time employees, or if you offer coverage that does not provide minimum value or that is not affordable to one or more full-time employees, and at least one full-time employee receives the premium tax credit. Generally, the provision is effective beginning in 2015.
Where can I get more information?
More information about provisions under the Affordable Care Act is available from the IRS at the following links.
- Affordable Care Act tax provisions for large employers
- Minimum essential coverage: minimum value and affordability
- Identifying full-time employees
Let’s Simplify Your ACA Reporting
Maintaining ACA compliance doesn’t have to be a hassle. With our services and support, it’s easy to stay within the law while providing employee healthcare benefits. Contact Complete Payroll today to talk about ACA Compliance Services.
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Client Testimonials
Arden Neubauer
"Hunt Hollow Ski Club has tried other payroll companies from time to time, but always return to Complete Payroll because we have an assigned specialist who knows our needs inside and out, is knowledgeable, easy to reach and very responsive. My questions and concerns are addressed in a VERY timely manner and I never feel that I have to handle sticky issues alone."
Bahar Uttam
I have been working with Lacy Smart and her team for the last few years. I have been impressed by her responsiveness, accuracy, and high level of providing client satisfaction. She and her team are a wonderful testament to the organization!
Bobby Luu
Ashley from Complete Payroll has always been helpful. It seems that whenever we have a challenge, Ashley is there to help us through and does it well. Her customer service skills are excellent.
Bonnie Deneef
I have worked with a few different payroll providers during my career. Complete Payroll is absolutely, by far, the most proficient and customer service-oriented provider I have been privileged to work with. Lindsay Ezard goes above and beyond to assist me with any question I may have. Thank You Lindsay!
Carol Grover
The team at Complete Payroll is always responsive, always helpful, and always professional. They have gone above and beyond over recent years to assist Keuka College in creating efficiencies, maintaining compliance, and improving processes. Complete Payroll is a trusted partner, a valued resource, and a respected adviser.
Cathie Rene
My experience with Complete Payroll has been exceptional. I was a novice to payroll so my learning curve was big. Andrea is wonderful helping me navigate payroll and not just fixing my errors but explaining what I did or did not do.
Cathy Pace
Finger Lakes Wrestling Club Inc
We were referred to Complete Payroll years ago by a board member and haven't looked back since. When I first started working with them, I knew nothing about payroll. My first rep Lacey, and now JoAnn, are great to work with. Working with Complete Payroll has just been a wonderful all-around experience for me.
Cathy Schuth
We very much appreciate the quick service. If I need a special report it arrives via email within one business day, if not that day.
Christina Wagar
Dr. Christopher Mozrall
Complete Payroll is a great payroll company, and we love Lacey! She always has the answers to my questions without hesitation. There is very little (if any) wait time to get a call back.
Colleen Koll
The first suggestion I made after I joined Shear Ego was that if they were not yet using Complete Payroll, they should be. We continue to be impressed and happy with the quality and friendliness of service, and the excellent newsletters and up-to-date information on all things payroll and HR.
Debbie Klymkow
We moved to Complete Payroll about 3 years ago. It was seamless and working with Lacy Smart on Mondays is a breeze.
Diane Romano
ROMOLD Inc.
People do business with people, not with corporations. In over 20 years, we have only had two customer service reps. Instead of feeling like we are one of 10,000, CP makes us feel like family! We count on Lindsay getting it right, and she always does. Even when we go outside the box, all is as we expect it!
Dick Eakins
Norco Farms
Complete Payroll fits my budget, I never get bounced around between customer service reps, and it's very easy to enter my payroll. I simply take a photo of my payroll sheet and email it to my rep. There's never a problem! With them, it's business done, and business done right.
Don Cunningham
Complete Payroll Processing provided an easy transition from internal payroll processing. With payroll as their core competency, CP has the expertise to help mitigate errors and ease the burden of annual updates. Comprehensive reporting gives all the details needed and an organization can operate with an added piece of mind knowing that the payroll service is taken care of.
Eileen Reeves
After nearly 10 years, we are receiving the same or better service than when we started. The ability to reach our dedicated customer service representative in a timely manner is huge when there are deadlines in play. Requests for unique reports and integration with our other vendors has been handled without hesitation. We truly feel a partnership with Complete Payroll.
Elmira Dewes
Elite Roasters
I am very happy with your service and your website is easy to use. Employees are so responsive and ready to help with any questions. Andrea responds quickly to email, Tracy did everything from the beginning to get us started understanding and entering payroll, and Sydney's training was just super helpful.
Emily Wyse
I just love Lindsay! She does an awesome job! She is very responsive and I like that she teaches me how to find things rather than just doing it for me.
Geri Vitullo
When our business began in 2005 I knew right away which payroll company we would use. I have had exactly 2 payroll specialists since then, and I feel like they know me & our company. I am not shy to ask questions & if they don't know the answer I am always pointed in the right direction. I have every confidence in my payroll specialist, Lindsay and the company she is with!
Gwen Jones
Mack's Body Shop, Inc.
I have had the great pleasure of working with Payroll Country for almost two years now. Tiffany was my original CSR and was very helpful, courteous, and was always there whenever I needed help. So far, my experience with my new rep, John, has been wonderful as well. I look forward to working with Complete Payroll for many years to come!
Howard Clarke
H Clarke Services
We have been with Complete Payroll for quite awhile now and plan on staying. Thanks!
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Jeff Allen
Crossroads House has been using Complete Payroll for several years now. Their service is fast, friendly and accurate. Whenever we have payroll documentation needs arise for our employees, Complete Payroll always gets the job done quickly and efficiently. We are proud to count them as one of our many community partners.
Jill Bonnell
We have received excellent and attentive service for over 10 years now. We have come to rely on Complete Payroll's consistency and very low turnover. We appreciate the chance to know our rep and they get to know us and our needs as a business. If we have payroll or general HR questions, Complete Payroll has the answers for us.
Joanna Bates
Great customer service combined with a reduction in processing fees made the decision to stay with Complete Payroll an easy one. Our customer service representative, Kendall, always gets back to us quickly, and she is always very helpful and friendly. Also, the training that we received from LeeAnn was thorough and beneficial.
John Worth
We have been well served by Complete Payroll. When we have needed support, it was given both in payroll and other employee matters, like handbooks.
Judy Mcdonald
Antonucci Law Firm
It has been great working with everyone from Complete payroll. Everyone through the years have always been great. They take your phone calls every time, and always go above and beyond what you need. We have been customers for years and will continue for years.
Kelly Stephenson
We have been using Complete Payroll for over five years and have found them to be responsive, professional, friendly, and cost effective. Customer service is best judged when something goes wrong. Complete Payroll is always there immediately to help fix the issue. Complete Payroll is a payroll partner, not just a payroll service.
Linda Moore
Tiffany Transportation Services LTD.
I have worked with many payroll companies throughout my career and Complete Payroll surpasses them all in personalized service. My CSR is Andrea and I have always received assistance in a timely manner. Keep up the great job!
Lisa Carpenter
Olean Wholesale Grocery Coop., Inc.
Complete Payroll is the best choice that I have made for our payroll and HR services. Anytime I have called customer service, there is always a happy and knowledgeable person on the line to help us out! They have done anything I have asked of them in a quick and efficient manner! I would recommend them to anybody!
Nancy Woolver
Financial Service Company
What I love most about Complete Payroll is the quick resolution and response. There are not many issues, but like anything in life, issues happen. Complete Payroll is the best at acknowledging the issue and resolving the problem quickly. My rep is fantastic to work with, and I refer Complete Payroll whenever I can!
Paul Cronk
I've been very pleased with the service and responsiveness of my CSR, and CP's continued dedication to provide us with all the tools we need to have a successful payroll and HR experience. You are always available when I have a question and always make sure that any problems that arise are worked through to my satisfaction.
Paul Martin
Elite Armed Response Service, LLC
I can not fully express my satisfaction with Complete Payroll's personalized service, directed to my specific business needs. They are always there to make suggestions on how to make my experience better. I highly recommend Complete Payroll to anyone that has a business, large or small. You will not be disappointed!
Shane Gustafson
Complete Payroll has, by far, been the easiest and friendliest company we have ever worked with. They are quick to respond to any questions I am having, and they also have a great pricing structure.
Shivaugn Ahern
The attention to detail in the customer experience and the consistent friendliness of the Complete Payroll team really make the difference. Liz, Mona, LeeAnne, Brandi, and Lacy have all been great to work with.
Sue Horn
Brian Horn's Auto Repair, Inc.
Complete Payroll's service, loyalty, and family atmosphere is second to none! We NEVER have any mistakes, and payroll is always on time. When I have a "Brain Fart" and forget to call in payroll, my rep Lindsey has my back. Our company will always be with Complete Payroll, and I recommend them to anyone who asks. They get an A++ rating in our book!
Susan Munsch
We couldn't be happier with Complete Payroll's service. Prompt and professional, every concern or question is addressed immediately. Our rep Lacy is an absolute pleasure to deal with. We have every intention to continue our working relationship with them for years to come. It is a load off to know that this part of our business is "worry free."
Teresa Bullock
We have been in business for 70 years and have dealt with A LOT of other payroll companies! Complete Payroll is by far the best we have worked with! Ashlee Adams is my CSR and she is absolutely the BEST! Always makes time for me and very patient with any question that I may have!
Teresa Jackson
We have been customers for many years. Evolution Software is easy to use but, more importantly, Cindy is an email away and her knowledgeable, efficient, and quick to replies to our questions are appreciated. We're very happy with Complete Payroll.
Tina Canali
Complete Payroll is always there if we have a problem or need something special! Their response time is AWESOME!
Denni Harbaugh
My CSR, Andi Dimmick, is The Bomb! She's always friendly, cheery, and with all her clients, makes me feel like she has carved time out for ME. Her customer service is AWESOME, and the personal touch means so much!
Elvira Aletta
Everyone I talk to at CP is friendly and tries to help. If they don't have a ready answer, that's OK. They take the time to find one. Website is user friendly, too. The actual operation of payroll is dependable and reliable.
Theone Kalkinis
Peregrine Walton LLC
On the ball with pertinent payroll and HR topics - love the payroll system and customer service!
Peter Varlan
Things go quite smoothly and I have a very good rep: Megan!
Norlene Boone
Kari Sutton and her team always are there ready to help me with any questions or concerns. The reports are easy to read and complete with the data I need for the job! Thank you, Kari!
Cindy Van Buren
Great customer support and service!
Bob Bolt
Easy to use! My rep, Ashlee Adams gives great customer service, and I love the options you have while still being affordable.
Joanne Hooven
LeeAnn was very helpful, very thorough, patient, and professional, and pleasant! She is an excellent trainer!
Gregory Geraci
Jack of All Trades
Leanne was very helpful!
Rachelle Lyons
JD Burkhardt, Inc.
LeeAnne was very helpful in explaining the program with me and answered all my questions. I look forward to trying it out on my own next week!
Lisa Lyons
Attica Auto Supply Inc
Friendly, answered all my questions, and never felt hurried.
Bonnie DeNeef
LeeAnn was just wonderful to work with.
Allie Phillippi
Eden Ale House
Awesome trainer-- very knowledgeable, friendly and patient!
Jackie Agusta
Lee Anne is a wonderful trainer. Concise and clear. A pleasure!!
Joe Hanson
Great training easy program to work with.
Jennifer Pauly
The program has met our needs! Actually exceeded them!
Sue Budd
Great products, great people and no problems!
Gail Stowe
Stowe Potato Sales
Love working with Complete Payroll, especially with Joann Gaedeke. She is amazing! Very thorough and accurate; takes the pressure from me! Love it!
Naomi Ziemba
These little articles are great for managers to learn more about HR needs and requirements!
Amanda Hicks
Revive Buffalo, LLC
Jennifer Strait is our AE and she was the reason we switched. She was, and continues to be a great reference anytime I have a question or need direction.
Nancy Miller
N&G Broadway Inc
Very friendly staff, and you are always on top of the services you offer.
Chris Smith
I appreciate updates that Complete Payroll provides. Site is easy to navigate. Our rep, Karla, is so accommodating and friendly. We appreciate her also. So happy we made the switch to Complete Payroll!
Frances Sweeney
The service that we have received has been EXCELLENT and I can't say enough about Lindsay Ezard's patience and support. Everyone that I have had contact with is professional, knowledgeable, and personable. I have received many calls from your competitors wanting to talk to us but I tell them I am very happy with our service!
Peg Miller
We are an accounting firm and do not advise our clients on HR issues. You provide a wealth of TIMELY information in this area which I direct them to. You make my job so much easier!!
Lora Miller
Great company to work with. Wonderful people; knowledgeable, helpful, and friendly!
Laurie Koerner
I like that you are a home-based company and I know I won't be talking to someone in another state. It is easy and convenient!
Linda Moore
Great customer service on a personal level.
Donna Carey
Ashlee is great to deal with. And before her, LeeAnne was great.
Helen Cunningham
Customer Service and payroll representatives are excellent!
Sally Kovatch
The program works very well for our company. We like the virtual payroll option and our Account Representative, Ashley, is always very responsive and helpful!
Teri Peters
For 11+ years, Andrea Dimmick has been our CSR. She is extremely competent, helpful, responsive. Evolution portal, once trained, is easy to use and again, if we ever run into an issue, Andrea walks us right through. I would highly recommend... and have!
Nicole Begin
Love working with CPP. They have made life so much simpler for me.
Laurie Merrill
Jo Ann has been our rep and couldn’t imagine starting payroll without her!
Mary Sutter
I have worked with two other payroll companies and Complete Payroll has been the best in payroll custom packages and customer support! The payroll reports are readable with larger font when printed and program is user friendly.
Laura Lane
The customer service is beyond compare!
Barbie Gozelski
LeRoy Country Club
When I need something, you always help. You're easy to get ahold of; you DON’T put me on hold! I get to email or talk to a real person (Lindsay) and she's always consistent.
Nancy Miller
N&G Broadway Inc
Very friendly staff, and you are always on top of the services you offer!
Patricia Gilbertson
CPP has resources that consistently monitor payroll regulations at all levels that ensures compliance. This is a great boon for a small business with limited personnel.
Elizabeth Barefoot
I have recommended Complete Payroll to my clients for years. You have the best customer service of any payroll company I deal with. I know that mistakes will happen on occasion, but Complete Payroll really works to resolve issues promptly.
Kris Dussmann
We are a Complete Payroll customer and have been very happy with our relationship. We have had no problem referring CPP to our business owner clients.
Beau Bibeau
We are so grateful for your company. Our service rep Megan Schiske has been incredible to work with for over three years now. We love that you are small and local, and we love the personalized service we receive. Thank you!
Margaret Urlacher
Pittsford Realty Corp
Customer Service is awesome! Love Andrea 😀
Michelle Bromstead
Your personal attention to every client really stands out!
Janet Olivieri
I have complete confidence in CPP and my Account Executive, Todd 😀
Liz Maher
Our payroll specialist, Ashlee Adams, is extremely knowledgeable, helpful and quick to respond to all questions and concerns. She has alleviated many stressful situations for our company and is a true pleasure to work with! Thank you Ashlee!
Marybeth Simoneit
Friendly employees, lots of resources.
Kathy Cassetta
You have the best employees working for you. They are professional and a delight to work with!
Ami Blackmore
Exchange Redemption Inc
CPP has been a pleasure to work with. Very responsive to any questions or issues. I absolutely trust CPP to do things correctly.
Joe Czerny
Service reps are so helpful and always available. Andrea is the best!
Mark Logan
I love our CSR Megan. She makes my life so easy. I used to be with one of your competitors and the CSR there treated me like a number. Megan treats me like she is part of my team.
Patty Dugan
Any time I need anything we always have a prompt response from you.
Kris Dussmann
We are a Complete Payroll customer and have been very happy with our relationship. We have had no problem referring CPP to our business owner clients.
Nancy Christodoulides
Mellisa Furman is my payroll rep and she is the best. No matter how complicated the payroll, she is always available to help me sort through things to get it right.
Joanne Basher
You are the best in all areas: Payroll and HR. Thank you!
Debbie Blacklock
Fantastic service! Friendly helpful staff. Your company was and is the most sourced not only with payroll needs but also with the update and verbal connection with your clients when it came to the COVID-19 PPP. Believe me when I tell you, I had less help from my bank or my Accountant! Thank you!
Kelly Gilligan
My CSR, Ashley is amazing! I know if ever I need help or have an issue she will do everything she can to help me. And whenever Ashley isn't available everyone who has helped me has been great! It is all about the service I receive from CP that makes me recommend you to anyone who needs a payroll service.
Kathy Lott
Efficient, knowledgeable, User-Friendly!
Darlene Martin
Customer Service is outstanding. Very knowledgeable about their software. Ahead of the game when new laws are being implemented.
Linda Moore
Great customer service on a personal level.
Nancy Olson
Payroll Software is easy to use and very helpful customer service reps!
Patricia Gilbertson
Complete Payroll has resources that consistently monitor payroll regulations at all levels that ensures compliance. This is a great boon for a small business with limited personnel.
Frances Sweeney
I always feel confident when I ask them any questions. Answers are very detailed and nothing is left open. Thank you!
Jasen Meyers
J. Meyers Contracting LLC
Our payroll service is prompt and efficient. I very much appreciate the expertise shared with us in regard to all employer responsibilities and regulations.
Kristin Harrington
Kristin Harrington LLC
Have sent 3 small businesses your way! Best Payroll Company i have worked with in 20 years. Thank you for the equal respect you give to seasonal employers like myself. Grateful!
David Smith
Your customer service support is second to none.
Nancy Miller
Town & Country Family Restaurant
Very friendly staff, and you are always on top of the services you offer.
Mary Sutter
Great service, reports are easy to read with large prints and online service is user friendly.
Elizabeth Barefoot
We at Barefoot Septic are so grateful we have you for our payroll provider! You are professional, courteous, accurate, timely and on have our backs! Thank you for being so!
Cindy VanBuren
Superior Customer Support! My CSR is Andrea Dimmick and she has gone above and beyond to answer my questions and help me when payroll problems arise.
Roxanne Ham
Complete payroll is always helpful. We have rarely experienced any issues and if so, they are resolved quickly and effectively. Staff is always kind and courteous.
Kristin Harrington Harrington
Kristin Harrington LLC
Amazing small business support!
Nicole Begin
The Town of Pembroke has had a wonderful experience with Complete Payroll. We've been using them since 2013 and would recommend their service.
Martha Allen
Your company scores high in customer service. Lacy Smart is awesome!
Nancy Christodoulides
My Payroll Specialist Melissa is outstanding and helpful and always ready to solve any problems with payroll that I might have. Plus she can customize categories specific to my business. She is the best advertisement for Complete Payroll!
Norman Bishop
It is just easier to get the correct information and documents from someone who knows what they are doing than to google it and try to figure all the stuff the government expects us to know. Thank you!
Penny Jensen
Ashlee has been amazing and is there every step of the way, and Jen Strait's service and guidance has been beyond helpful! The team that you have created at CP is such a wonderful asset to any business large or small and I have and will recommend you to other companies moving forward.
Joan Kuch
Great customer service. Phone calls are always returned promptly. Always go above and beyond!
Christine Graves
Complete is helpful and responsive to all our questions and concerns. The polite, friendly specialists are willing to resolve any issues we may have and if they are unable to themselves, they take it to the next level. Thank you!
Katherine Jordan
I have the best Customer Service Rep ever. Always helpful, patient and will go the extra step.
Maggie Mandrycky
The service is great. I am able to process payroll myself online, but when I have questions my rep is always helpful.
Stephanie Burroughs
Always great service…and when an issue does arise, fast resolution!
Tara Schafer
Seamless conversion from my previous payroll provider. Superior customer service. Competitive prices. Kudos! :)
Justin Fields
Lindsay Ezard is awesome! phenomenal customer service. We left once and realized after just 2 weeks how badly we missed being with payroll country. Never leaving again! 10/10 would recommend
Ralph Marvin
I have been very happy with the associates that I have worked with over the years!
Roberta Cesar
Our customer reps have been very quick to respond to any questions we may have and they are always pleasant and professional.
Michelle Mattick
Nimble, inexpensive, very customer focused!
Joseph Beyer
Very responsive, easy to use and great reps!
Bernice Fuller
Middle Falls Contracting LLC
They have always been very helpful and they are always friendly. They get right back to me if I have a question. I have been very happy with them! I appreciate all that they do.
Lisa Bruno
Excellent customer service! Thank you, Kortney!
Kathleen Fortunato
Great customer service and very user friendly!
James Wallace
It's not every day that one has to deal with termination of employment. Having information/checklist, etc., will greatly assist in making sure that the process goes well for all parties involved. Thank you!
Gina Tinker-Williams
Complete Payroll has helped me save so much time by everything they offer. It is a service to a non-profit Executive Director who runs and agency and wears many hats, including HR.
Brooke LaValley
Where to begin! We have always had the best experiences with everyone we speak to at Complete Payroll. There is not a chance that we would ever change payroll companies; top notch and the most wonderful people. I truly can not say enough positive things about Complete Payroll. We would recommend them to EVERYONE!
Ronald D. Brown
Ronald D. Brown Landscaping
Great payroll company! Every week payroll is done very timely and always correct! Thank you ALL at Complete Payroll!
Tammy Elliott
JFE Transport LLC
Our payroll specialist is wonderful! Pamela Granger. Everyone that we have dealt with over the time we have been with CPP have been just the best. We are lucky to have CPP in our corner.
Monica Jones
I absolutely love Complete Payroll! I can not say enough good things, honestly. Always quick to solve a problem and very willing to help in any way they can. I have recommended a lot of businesses to them and I am so happy that one of them for sure went with Complete Payroll. Everyone is so very nice no matter what!
Ann Sellers
Excellent customer service, easy to use, has saved me so much time! The attendance software has been really helpful to our employees who are easily able to monitor their time off, time off requests that they have made, etc. So glad we made the switch!
Susan St. Cyr
Every time we have called in for any reason we have always been taken care of in a timely manner. Reps are very helpful and respectful and go out of their way to help.
Heidi Riggs
Always good customer service. Very helpful whenever needed. Perfect payroll.
Lena Raimondo
Never an issue. Always supportive.
Denise Hallett
Great Staff!
Kathleen Fortunato
Good customer service. Andrea Dimmick is great to work with!
Jackie Hoyt
Great customer service!
Rick Marchewka
Very professional and great customer service. Billie Jo is awesome!
Michelle Mattick
For the cost, we love the service, we really love our rep Ashlee, and the fact that the tax team does all the hard lifting for us!
Laurie Ward
Miller Agency of NY, Inc.
Excellent customer service, always friendly and resolve issues.
Alethea Sokero
Complete Payroll has been so much better than our previous payroll processors. Accurate, responsive, and always available when we contact them.
Cara Cuthbert
Complete Payroll has great customer service and they also provide a lot of resources that other payroll services don't.
Jennifer Marvin
Affordable payroll solution and great customer service!
Patti Lacovagelo
Our Customer Service rep Jennifer Smith is always very knowledgeable & helpful and gets us answers if we need them ASAP. She is a pleasure to work with.
Drew Perilli
Professional service for a low price. Highly recommend.
Renee Nesbeth
CPP is the BEST!!!
Susan St. Cyr
I have nothing but great things to say about Complete Payroll. Our representative Kelsey has been AMAZING and very helpful every time I have had a problem or question. Our employees are paid like they should be and everyone is happy.
Cathleen Stevens
My rep Jennifer Smith is awesome. She goes above and beyond to be helpful and is always quick to respond to my emails.
Kathleen Fortunato
Andrea Dimmick, our dedicated Rep, is awesome!! She always is there to help me when needed and has a wonderful personality.
Adriana Skura-Palmer
Our transition rep, Jesse Bleeks, was fantastic; he took his time to explain every step and created the best system that meets our needs.
Carol Chandler
It's going very well, everyone has been awesome!
Tim Pynn
Comfortable software program and excellent customer service. Our CSR is amazing.
Barbara Lougheed
Generally reliable and accurate. Pleasant customer service rep's!
Shelly Youngs
The Jewish Home was in a pinch when our long-term payroll clerk was out unexpectedly. Andrea immediately offered her assistance to us and referred us to Greg for our time keeping system access. Both went above and beyond to assist us when we were stressed and up against the normal payroll deadlines. The professionalism and patience offered by both Andrea and Greg were outstanding. Their support for the last two days is beyond measure. I'm grateful that they are on our team at CP!
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