888.237.5800

About Complete Payroll

Family Owned and Operated

Complete Payroll is owned and managed by two generations of the Fish family. We have expanded to welcome an amazing array of talent to our team. Our team is well rounded and well versed in payroll and human capital management. Find out more about our team members below…

Senior Partners

Rick Fish, Founder & President
Rick L. Fish is also the author of Complete Payroll’s philosophy. Rick is a gifted entrepreneur with over 35 years of success as a business owner in a variety of industries including forest management, food distribution, personnel management and payroll processing. Rick is a rare talent who possesses not only a degree as a graduate accountant but also a CSLP with the unique ability to be an extremely effective manager and motivator. Early on in his career, Rick identified a need for an accurate, affordable and customer service-driven payroll company that could compete with the payroll giants in the United States. Soon after, Complete Payroll was born and Rick has spent the last 28 years improving and adapting the business to meet the ever-changing needs of the complex payroll processing industry. Built on his passion for industry compliance and standards, Rick has served in a number of executive capacities with the Independent Payroll Processing Association, including his most recent position as President. In addition to Rick’s involvement in the payroll community, he has been active in lobbying for Worker’s Compensation and National Health Care reform as well other issues essential to the success of modern day businesses. As senior managing partner, Rick is still active in aiding the Executive Team with guidance and support to ensure the long-term success and viability of Complete Payroll.
Jim Genduso, CFO
Jim came to Complete Payroll after years of success in dealing with the intricacies of the financial reporting for privately owned businesses. Throughout his career with Complete Payroll, Jim has been instrumental in Complete Payroll’s dramatic growth and customer service initiatives along with fortifying the financial stability and compliance of a rapidly growing business. Jim implemented the core financial structure of Complete Payroll which has given the company the foundation to continue to grow and invest in new products, initiatives and critical ventures that are imperative to delivering our Payroll Country values. As a Senior Managing Partner, Jim is still active in aiding the Executive Team with financial guidance and support to ensure the long-term viability of Complete Payroll.

Managing Partners

Richard K. Fish, Chief Executive Officer
Rick has been involved in the payroll industry for the majority of his life and has held many different positions over the years at Complete Payroll, giving him a unique opportunity to be well versed in all of the necessary competencies needed to lead in Payroll Country. Rick is a certified Payroll Professional administered by the American Payroll Association as well as a licensed Life, Accident and Health Insurance Agent. In 2008, Rick earned the ability to take over Complete Payroll as our Chief Executive Officer and since has provided the leadership and strategic vision for continued growth, success and most importantly, customer satisfaction and retention. Rick’s vision and steadfast commitment to Complete Payroll’s company values have catapulted Complete Payroll from a regional player in the payroll business to a national payroll processor which offers a unique, affordable and trusted option in the payroll industry. An active member of the community and a native of Western New York, Rick graduated with Magna Cum Laude honors from the State University of New York at Oswego with a BS in Accounting. Rick also serves on the Executive Board of Directors and Finance committee for the Iroquois Trail Council of WNY. As Chief Executive and Managing Partner, Rick is intimately involved in all of the operations that make Complete Payroll a World Class payroll processor.
Austin R. Fish, Chief Operating Officer
As a member of the 2nd generation Fish family, Austin has been an integral part of Complete Payroll for over 10 years. In the early years with Complete Payroll, Austin focused much of his time and energy on strengthening the technological infrastructure of the business. After careful consideration, formalized training as a designated Microsoft Certified Professional (MCP) and meticulous research, Austin spearheaded the Complete Payroll IT department. This department has given Complete Payroll the ability to offer cutting edge payroll technology and the agility to set the curve in the payroll industry for new age products and functionality. In early 2012, Austin took over the position of Chief Operating Officer. In this role, Austin leads his team to execute on Complete Payroll’s Payroll Country promise as well as consistently creating new ways to make his team and the business more efficient. Not only is Austin a well-respected Executive leader within the Complete Payroll organization, but he is also extremely dedicated to his community. Austin Serves on the Board of Directors for the Wyoming County Chamber of Commerce. As a managing Partner and COO, Austin plays an extremely vital role in the structure, sustainability, and growth of Complete Payroll.
Kevin F. Herbek, Director of Finance
Kevin joined the Complete Payroll family in early 2002 as a licensed property and casualty insurance agent and took on the responsibility of all accounting, Worker’s Compensation and Disability matters for Complete Payroll and their clients. Over the past 10 years, Kevin has spearheaded and designed the infrastructure for the internal Tax and Finance department. Kevin’s vision, determination, and hard work have brought the Complete Payroll internal Tax and Finance department to a new level of sophistication and knowledge. This department has created an opportunity for growth into other, more complex markets as well as provided a strong and reliable foundation for the businesses we serve. Kevin is a transplant from the Catskill Mountain region outside of Albany, NY and graduated with Magna Cum Laude honors from the State University of NY at Oswego with a degree in Business Administration. In addition to Kevin’s role as an executive manager, he is an active member of his local community and Rotary Club. As a managing partner of Complete Payroll, Kevin is intimately involved in the financial health of the Complete Payroll brand as well as arduously working to ensure compliance with all state and federal tax guidelines for Complete Payroll customers.

Directors

Jason M. Pearl, Director of Sales and Marketing
Jason joined the Complete Payroll family in early 2012 after a 13-year career in the financial services and retail banking sector. Jason held various strategic, sales and management positions with corporate giants Wells Fargo Bank and HSBC Bank, N.A. Jason brings to Complete Payroll an impeccable track record of personnel development, strategic vision, operational development, revenue growth, and leadership. Jason’s drive and motivation to succeed were instilled in him at a very young age as both of his parents have been successful entrepreneurs in various industries for over 35 years. A native of Buffalo, NY, Jason attended the State University of NY at Geneseo where he earned a BS in Business Administration. As the Director of Sales and Marketing, Jason’s scope of responsibility encompasses the retention and growth of customer base as well as increasing the market share, visibility, and brand of Complete Payroll. Jason’s team of professional and well-educated representatives bring accurate, advanced, personable and affordable payroll and HR solutions to many businesses throughout the United States. Jason models the actions of himself and his world-class team to meet the standards of Payroll Country.
Liz White, Director of Human Resources
Liz joined the Complete Payroll team in late 2011 after a very successful beginning to her career in Central and North America working for International Fortune 500 companies providing Payroll and HR support. Liz permanently moved to the United States in 2007 and successfully managed a family restaurant before teaming up with Complete Payroll. Not only is Liz a very talented HR professional, she has a very diverse background in recruiting, benefits, employee relations, and international payroll as well as being fluent in both Spanish and English languages. Since taking over the HR department, Liz has proven to be a critical member of the Complete Payroll executive team by bolstering our HR product offerings as well as providing exceptional support to our extraordinary team members. A native of Costa Rica, Liz earned a degree in Human Resources, but now resides in Western NY where she is an active member of her community and an active leader in a successful, local family business. As the Director of HR for Complete Payroll, Liz works vigorously on a daily basis to maintain our wonderful work environment as well as our Payroll Country values.
Richard White, Director of Client Services
Richard White joined Complete Payroll in June of 2013, serving as the Director of Tax and Transition. He was most attracted to Complete Payroll by the value that the company places on customer and employee satisfaction. Rich brings a wealth of experience managing financial transitions of all shapes and sizes. He has over eight years of IT/Financial project management experience and over 12 years of accounting experience. Rich has managed global payroll transitions for several large corporations while working at CloudPay, along with financial migrations driven by acquisition/divestiture/outsourcing deals while employed with IBM. Rich has managed teams across almost every country in the Americas, as well as the majority of Asia, and has worked side-by-side with all levels of organizations large and small. Prior to joining IBM, Rich graduated with honors from SUNY College at Brockport, where he obtained a Bachelor of Science majoring in Accounting and minoring in Economics. He is currently a PMI certified Project Manager (PMP). Complete Payroll’s core values combined with Rich’s experience and leadership are an excellent recipe for continued success for Complete Payroll and our clients and partners. Outside the office doors, Rich enjoys spending time with family, friends, and his Harley Davidson.

ROCHESTER
1200 Jefferson Road, Suite 205
Rochester, NY 14623
Toll Free: 888-237-5800
Phone: 585-237-5800 x1400
Fax: 585-237-6011
sales@completepayroll.com

BUFFALO
1400 Sweet Home Road, Suite 4
Amherst, NY 14228
Toll Free: 888-237-5800
Phone: 585-237-5800 x1400
Fax: 585-237-6011
sales@completepayroll.com

perry
7488 State Route 39
P.O. Box 190
Perry, NY 14530
Toll Free: 888-237-5800
Phone: 585-237-5800
Fax: 585-237-6011
info@completepayroll.com

lake st, perry
1 Lake Street, Suite 203
Perry, NY 14530
Toll Free: 888-237-5800
Phone: 585-237-5800
Fax: 585-237-6011
info@completepayroll.com